Information Technology Support Technician

Teceze; Marshalltown (IA); On-site; USD 67,000 - 89,000; Part time

Job summary

Teceze in Marshalltown, IA is seeking an experienced Deskside Support to join our on-site IT team. With 3–5 years in infrastructure support, you will handle basic networking, data center operations, hardware troubleshooting, and ITSM tool usage, coordinating with remote teams to resolve issues.

Responsibilities include configuring switches/routers, VLANs, patching, Avaya VOIP support, monitoring tools like SolarWinds, and supporting Windows and UNIX/Linux systems.

Qualifications

• 3–5 years of IT infrastructure support required.
• Basic networking: switches, routers, VLANs.
• On-site desk-side support for internal and external teams.
• Experience with ITSM tools and monitoring platforms.

Responsibilities

• Configure switches/routers and VLANs.
• Patch phone ports and maintain data center racks.
• Troubleshoot Avaya VOIP and network issues.
• Monitor and troubleshoot systems using SolarWinds and similar tools.
• Support Windows and UNIX/Linux environments; assist remote teams.

Skills

Networking basics

IT infrastructure

Windows OS

UNIX/Linux

Tools

SolarWinds

ServiceNow

EMC Avamar

Data Domain

Riverbed

Cisco

Job description

Location: 301 South 1st Avenue, Marshalltown, IA / Onsite

Payrate Type: Monthly on 1099

Initial Term: One Month with possibility to convert to Full-Time

Visa Type: (Only US Citizen)

Job Summary

We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.

Job Description

Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed

• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed
• Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required
• Good to have understanding of any Data Center Infrastructure Management Application
• A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
• Basic Knowledge of Monitoring tools such as Solarwinds, etc…
• Networking and Operating System basics
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Knowledge to understand Monitoring Tool outcome
• Basic knowledge of ITSM tool preferably ServiceNow
• Basic knowledge Backup technologies preferably EMC Avamar
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Experience in SLA base environment
• Candidate should have minimum 3-5 years experience in above mentioned area