Information Technology Support Technician

Insight Global; Des Moines (IA); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision insurance

401(k) eligibility after 90 days

Paid sick leave

Job summary

A staffing agency is seeking an IT Support Service Desk Technician in Des Moines, Iowa, to provide tier-1 support for both corporate and community-level users. The ideal candidate will have 3-5 years of IT support experience, with skills in hardware/software troubleshooting and ticketing systems. Benefits include medical, dental, and vision insurance, 401(k) eligibility after 90 days, and paid sick leave. This is a contract role requiring active problem-solving skills.

Qualifications

• 3-5 years of experience in IT support.
• Experience with BMC ticketing system is preferred.
• Ability to remote into virtual desktops.

Responsibilities

• Provide tier-1 support and answer incoming service calls.
• Support corporate and community-level users.
• Troubleshoot hardware and software issues.

Skills

IT Support Experience

Troubleshooting hardware and software

Experience with ticketing systems

Experience with Okta SSO

Remote desktop support

Job description

Base Pay Range

$20.00/hr - $27.00/hr

Must Haves

• 3-5 Years of Experience in IT Support with hardware and software troubleshooting.
• Experience working a ticketing system, preferred BMC ticketing system.
• Experience remoting into virtual desktops.
• Experience with Okta SSO.

Day to Day Responsibilities

Insight Global is looking for an IT Support Service Desk Technician for a Senior Living Operator client in the Des Moines, IA area. The technician will join a team of three service desk technicians supporting both corporate and community‑level users with hardware and software support. You will be responsible for tier‑1 support, answering incoming service calls and providing level 1 support.

Compensation

$20/hr to $27/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including medical, dental, and vision insurance options. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Seniority Level

Associate

Employment Type

Contract

Job Function & Industries

Information Technology; Hospitals and Health Care