Desktop Support Technician

Insight Global; Oregon (IL); On-site; USD 75,768 - 89,544; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Possible sign-on bonus

Job summary

A leading staffing agency is seeking an IT Support Technician for a short-term assignment in Portland, Oregon. The role involves providing on-site and remote technical support for medical staff and clinical teams amid an employee labor strike. Candidates should possess 2+ years of IT support experience and proficiency in troubleshooting Windows issues. The position offers competitive pay rates and potential sign-on bonuses.

Qualifications

• 2+ years of hands-on IT support experience.
• Ability to lift and transport computer equipment (up to 50 lbs).
• Must have a reliable means of transportation and a clean driving record.

Responsibilities

• Diagnose and resolve PC and peripheral hardware/software issues.
• Install and configure Windows operating systems and applications.
• Provide in-person support across two locations.

Skills

Troubleshooting hardware and software issues

Customer service

Strong interpersonal and communication skills

Experience with endpoint management systems

Education

High school diploma or GED

Tools

Imaging tools

IT ticketing platforms

Job description

Insight Global provided pay range

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Insight Global

Base pay range

$55.00/hr - $65.00/hr

Professional Recruiter at Insight Global

Do you have experience with IT Support? If so, we are looking for qualified candidates to support our client with a short-term assignment during an employee labor strike. This strike can last anywhere from 1 day - 3 weeks, with a slight chance of going longer.

Compensation

Day Shift: $55/hr

Swing Shift: $60/hr

Overnight Shift: $65/hr

Possible Sign-On Bonus!

We understand there’s uncertainty around the duration for this role (given that it is to help cover an employee strike and there is a slight chance the strike ends before you report to work) so we’re working out the details on offering a possible sign‑on bonus to show our commitment and make this opportunity even more rewarding.

Schedule: the specifics are still TBD, but we are looking for IT Support Technicians that can either work day/swing/night shifts

Day to Day

The IT Field Services Technician provides on‑site and remote technical support for our client at their two main locations, downtown Portland and Hillsboro. You will support medical staff, faculty, and clinical teams. This role ensures reliable operation of endpoint devices, peripherals, and related technology systems that enable our client’s mission of healing, teaching, and discovery. Technicians work directly with end users across hospital environments to resolve hardware and software issues, install and configure systems, and maintain compliance with security and operational standards.

Responsibilities

• Technical Support: Diagnose and resolve PC and peripheral hardware/software issues in clinical and administrative settings.
• Deployment & Configuration: Install and configure Windows operating systems, applications, and security tools.
• Field Services: Provide in‑person support across two locations: Downtown Portland and Hillsboro.
• Incident Management: Utilize our client’s IT ticketing system to track, prioritize, and resolve service requests.
• Collaboration: Work closely with Service Desk, Endpoint Management, and Network teams to ensure seamless IT operations.
• Compliance: Maintain adherence to HIPAA, cybersecurity, and institutional IT policies.
• Customer Service: Deliver exceptional support with clear communication and empathy for clinical urgency.

Requirements

• High Diploma or GED
• 2+ years of hands‑on IT support experience
• Proficiency in troubleshooting hardware and software issues for Windows.
• Experience with imaging tools, endpoint management systems, and IT ticketing platforms.
• Ability to lift and transport computer equipment (up to 50 lbs) across campus.
• Strong interpersonal and communication skills for working in healthcare settings.
• Must have a reliable means of transportation and a clean driving record

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Hospitals and Health Care, IT System Operations and Maintenance

Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)

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