Information Technology Support Technician

Insight Global; Orange (CA); On-site; USD 38,572 - 48,216; Full time

Job summary

A leading staffing agency is seeking a qualified individual for a role that requires providing application support across various hospital departments. You will troubleshoot hardware and software environments and interact with vendors and system users to resolve issues. Ideal candidates will have experience in field service or desktop support, especially within a healthcare setting, and possess strong communication skills. This position involves working in critical areas such as an Emergency Room or Operating Room.

Qualifications

• Experience in Field Service, Desktop Support, or as Device Integration Specialist.
• Strong OS troubleshooting skills for Windows and Mac systems.
• Knowledge of networking setups, including rack/stack and cabling.

Responsibilities

• Provide application support for assigned departments and work groups.
• Support hardware and software environments across all platforms.
• Collaborate with various stakeholders to investigate and solve problems.

Skills

Field Service experience

Desktop Support experience

OS troubleshooting (Windows/Mac)

Networking knowledge

Good communication skills

Job description

Pay Rate

$28/hr- $35/hr (depending on experience)

Qualifications

• Field Service, Desktop Support, or Device Integration Specialist background
• OS troubleshooting experience (Windows/ Mac)
• Networking knowledge (rack/stack, cabling, network closet setup, etc.)
• Good communication skills, both verbal and written
• Comfortable working in a hospital Emergency Room, Operating Room, etc.

Plusses / Nice to have

Experience working in a healthcare environment

• Basic understanding of EHR/EMR systems (i.e. Epic, Cerner, Meditech, Allscripts, etc)
• End User support experience (Preferably healthcare providers)

Essential Job Functions

Provides application support for assigned departments and work groups. Supports the hardware and software environments across all platforms, including but not limited to, application support, hardware support and troubleshooting, and network support and troubleshooting. Works closely with the Applications team assigned to these areas to coordinate and collaborate with various stakeholders, system users, HAIS, and/or vendors to investigate problems and to devise solutions.

Example Tickets

• Broken LCD screen in a patient’s room in the ER.
• Windows not launching correctly on a device in the Operating Room.
• Epic/ Cerner EHR not running or opening properly, etc.