Information Technology Help Desk Technician

Belcan; Milwaukie (OR); On-site; USD 38,572 - 46,838; Full time

Job summary

A technology solutions company in Milwaukie, Oregon, is seeking an Information Technology Help Desk Technician. The role involves installing, configuring, and maintaining company PCs while providing support for web-based applications. Ideal candidates should have 3-5 years of IT experience and be proficient with Microsoft workstation operating systems. Preferred qualifications include Microsoft and/or CompTIA certifications. This is a contract position offering competitive pay within a dynamic work environment.

Qualifications

• 3 – 5 years of experience in the field of Information Technology or related area.
• Microsoft and/or CompTIA certifications preferred.
• Knowledge of applications programming & database administration.

Responsibilities

• Install, configure, maintain, and monitor company PCs.
• Provide end user support for all local and web-based applications.
• Troubleshoot hardware and software problems pertaining to desktop and notebook PCs.

Skills

Proficiency with all Microsoft workstation operating systems

Knowledge of standard office applications, especially Office 365

Experienced with user profile migration (PC Refresh) on Windows PCs

Job description

Information Technology Help Desk Technician

Base Pay Range

$28.00/hr - $34.00/hr

Key Responsibilities

• Install, configure, maintain, and monitor company PCs
• Provide end user support for all local and web-based applications
• Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
• Decommission older computers, including DOD hard drive wipes and detailed tracking
• Follow and document standard departmental procedures
• Follow 5S guidelines to keep organized

Relationships

• Reports directly to the IT Manager
• On a day-to-day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR
• External relationships include occasional communication with corporate offices concerning inter-company communications, outside consultants and vendors

Measures of Performance

• Response to User Requests/Issues and problems (Timeliness & rating)
• Complete ongoing projects in a timely manner

Background and Skills

• Proficiency with all Microsoft workstation operating systems
• Knowledge of standard office applications, especially Office 365
• Experienced with user profile migration (PC Refresh) on Windows PCs
• 3 – 5 years of experience in the field of Information Technology or related area
• Microsoft and/or CompTIA certifications preferred
• Knowledge of applications programming & database administration

Seniority Level

Associate

Employment Type

Contract

Job Function & Industries

• Information Technology and Other
• Aviation and Aerospace Component Manufacturing, Airlines and Aviation, and Defense and Space Manufacturing