Information Technology Support Technician

Insight Global; San Francisco (CA); On-site; USD 31,684 - 37,195; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with employer matching

Paid time off

Job summary

A leading recruitment firm is seeking an IT Technician in San Francisco to provide internal network support and IT assistance within a museum setting. The role requires 2+ years of IT support experience and strong troubleshooting skills to support a staff of 50-75 employees. Compensation ranges from $24 to $27 per hour, with benefits including medical, dental, and vision insurance.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills for network and hardware issues.
• Excellent communication and customer service abilities.

Responsibilities

• Maintain internal network connectivity.
• Troubleshoot Wi-Fi issues.
• Respond to support tickets and resolve technical issues.
• Provide onsite support three days per week.

Skills

IT support experience

Troubleshooting network issues

Customer service skills

Communication skills

Job description

Base pay range

$23.00/hr - $27.00/hr

We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic Museum setting with diverse technology needs. This role will support a staff of approximately 50–75 employees and work closely with a small IT team (3–5 members).

Key Responsibilities

• Maintain internal network connectivity
• Troubleshoot Wi‑Fi issues
• Provide printer and internet support
• Respond to support tickets and resolve technical issues
• Deliver excellent customer service through direct interaction with staff
• Provide onsite support three days per week (Tuesday–Thursday)
• Reset passwords and troubleshoot login issues
• Assist with account access problems
• Track and manage hardware inventory
• Perform light helpdesk tasks, including basic troubleshooting for Windows systems

Required Skills & Experience

• 2+ years of experience in IT support or helpdesk roles
• Strong troubleshooting skills for network and hardware issues
• Excellent communication and customer service abilitiesAbility to work onsite as scheduled

Compensation

$24/hr – $27/hr

Compensation may vary based on skills, experience, and education.

Benefits

Benefit packages begin on the first day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401(k) retirement account access with employer matching. Employees are also entitled to paid sick leave and/or other paid time off per applicable law.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Technology, Information, and Media

Location

San Francisco, CA