Information Technology Support Technician

CCS Global Tech; Columbia (SC); On-site; USD 39,000 - 56,000; Full time

Job summary

CCS Global Tech in Columbia, SC is seeking an IT Support Specialist to provide frontline technical assistance, troubleshoot hardware and software issues, manage user accounts, and deliver excellent customer service.

The role involves supporting desktops, laptops, printers, and mobile devices, handling Windows OS and Microsoft 365 problems, and coordinating with vendors to resolve incidents while maintaining security and data confidentiality.

Qualifications

• 2+ years of Help Desk or IT Support experience.
• Working knowledge of Windows OS and Microsoft 365.
• Bachelor’s degree in IT/CS or equivalent experience.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide frontline technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows OS and Microsoft 365 issues.
• Manage user accounts, password resets, access requests, and security groups.
• Track and resolve incidents using a help desk system.
• Coordinate with MSPs and vendors to resolve issues.
• Support IT asset inventory, hardware deployments, and software updates.
• Maintain data confidentiality and follow IT security policies.

Skills

Help desk experience

Desktop support

Windows OS

Troubleshooting

Customer service

Communication

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft Office 365

Ticketing systems

Job description

Note: Only current South Carolina residents will be considered. No relocation.

Job Description:

We are seeking an IT Support Specialist to provide front-line technical support, troubleshoot hardware and software issues, manage user accounts, and deliver excellent customer service.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, mobile devices, and software applications.
• Troubleshoot Windows OS and Microsoft 365 issues.
• Manage user accounts, password resets, access requests, and security group memberships.
• Track, document, and resolve incidents using help desk ticketing systems.
• Coordinate with managed service providers and vendors to resolve technical issues.
• Support hardware break/fix, equipment deployments, software updates, and IT asset inventory.
• Maintain data confidentiality and follow IT security policies.

Required Qualifications:

• 2+ years of Help Desk, Desktop Support, or IT Support experience.
• Working knowledge of Windows operating systems and Microsoft Office 365.
• Strong troubleshooting, communication, and customer service skills.
• Bachelor's degree in IT, Computer Science, or a related field, or equivalent relevant experience.

Preferred Certifications (Not Mandatory):

• CompTIA A+
• ITIL Foundation
• Microsoft Certified Fundamentals (e.g., Microsoft 365)