Information Technology Support Engineer

Merge IT; Greer (SC); On-site; USD 31,684; Full time

Benefits offered by this job

Benefits

Job summary

A leading IT services company is hiring an IT Support Engineer in Greer, SC, for a 6-month contract with potential extensions. Responsibilities include reimaging PCs, troubleshooting hardware, and supporting users with Office 365. Ideal candidates should have solid problem-solving and customer service skills, as well as experience using ITSM tools like ServiceNow. This position offers a pay rate of $23 per hour, plus benefits, and is primarily onsite in a manufacturing environment.

Qualifications

• Proven hands-on experience with Office 365 at the deskside level.
• Basic knowledge of device imaging, reimaging, and PC deployment best practices.
• Excellent problem-solving and customer service skills.

Responsibilities

• Reimage and deploy PCs as part of refresh or break/fix processes.
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals.
• Support users with Office 365 applications and Windows OS issues.
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools.
• Collaborate remotely with team members across other locations to resolve complex issues.
• Perform basic hands‑and‑feet network support.

Skills

Office 365

Problem-solving

Customer service

Tools

ServiceNow

Windows OS

Job description

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Greer, SC. Please see below for full details-

Job Notes:

-- 6-month contract / extensions possible, but not guaranteed.

-- Onsite in Greer, SC 29651

-- Drug & Background required.

-- Schedule: 8:00am - 5:00pm M-F

-- Flexibility to work 2nd shift and weekend a plus

-- Onsite in a Manufacturing environment.

Pay Rate = $23 w2 per hour plus benefits

Key Responsibilities

• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands‑and‑feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements

• Proven hands‑on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem‑solving and customer service skills

Nice to Have

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands‑and‑feet network support (switch checks, console sessions)

Certifications

• Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?

We don’t just connect people with jobs, we connect top IT talent with game‑changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

Equal Opportunity Employer

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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