Information Technology Support Analyst

Gotham Technology Group; Charleston (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking an IT Support Specialist for a 3+ month contract in Charleston, SC. You'll provide end-user support for hardware and software, troubleshoot technical issues with efficiency, and assist with AV equipment. Ideal candidates have 3+ years of IT support experience, excellent customer service skills, and familiarity with Microsoft Windows and ticketing platforms. Join a collaborative team focused on service excellence in a professional environment.

Qualifications

• Minimum of 3 years of IT support experience, preferably in a corporate or professional services environment.
• Excellent customer service orientation with strong technical troubleshooting skills.
• Proactive and detail‑oriented with the ability to document issues and resolutions clearly.
• Effective written and verbal communication skills in a professional setting.
• Ability to follow established support procedures collaboratively.

Responsibilities

• Deliver end-user support for hardware and software issues.
• Troubleshoot, resolve, and document technical issues with professionalism.
• Act as the primary point of contact for desktop and laptop support in Windows environments.
• Provide high‑touch, in‑person support to executives and team members.
• Assist with basic setup of AV equipment and conference room technology.

Skills

Customer service orientation

Technical troubleshooting

Effective written and verbal communication

Detail-oriented

Collaboration

Education

A+ Certification

Tools

Microsoft Windows 10 and 11

Zendesk

Microsoft Intune

iOS and Android

Cisco networking

Job description

Duration: 3+ month contract – multi year project

Location: Onsite 5 days a week in Charleston, SC

Responsibilities

• Deliver end-user support for hardware and software issues, including desktops, laptops, mobile devices, and peripherals
• Troubleshoot, resolve, and document technical issues through Zendesk or similar ticketing systems with professionalism and efficiency
• Act as the primary point of contact for desktop and laptop support in Windows 10/11 environments
• Provide high‑touch, in‑person support to executives and team members with a focus on service excellence
• Assist with basic setup and maintenance of AV equipment and conference room technology
• Manage IT assets on‑site, including imaging, configuring, and shipping devices for onboarding and replacements
• Support Microsoft 365 applications (Outlook, Teams, Excel, Word, etc.) and other core business systems
• Help administer user accounts and device management tasks using Okta and Microsoft Intune
• Ensure all work is accurately documented, and procedures are followed according to support standards
• Participate in a rotating support queue and actively contribute to knowledge‑sharing within the team

Tools & Technologies

• Microsoft Windows 10 and 11
• Zendesk or comparable IT ticketing platforms
• Microsoft Intune (device and application management)
• Mobile platforms: iOS and Android
• Cisco networking and phone systems (basic support)

Qualifications

• Minimum of 3 years of IT support experience, preferably in a corporate or professional services environment
• Excellent customer service orientation with strong technical troubleshooting skills
• Proactive and detail‑oriented, with the ability to document issues and resolutions clearly
• Effective written and verbal communication skills in a professional setting
• Ability to follow established support procedures and work collaboratively with team members
• Foundational understanding of networking concepts and enterprise infrastructure
• A+ Certification is a plus
• Familiarity with ITSM frameworks and best practices for support documentation