Desktop Support

Creative Solutions Services, LLC; Stevenson (AL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Creative Solutions Services, LLC in Stevenson, AL, is seeking an experienced Desktop Support Technician for a 12+ months contract with a hybrid work arrangement.

The role provides Level 2 desktop support, Windows imaging, Active Directory, SCCM, and ServiceNow expertise, plus strong customer service and documentation."

Qualifications

• Minimum 3 years in Desktop Support/IT support.
• A+ hardware certification preferred.
• Microsoft certification preferred.
• ITIL Foundation preferred; CCNA preferred.
• Experience with AD, SCCM, imaging and ServiceNow.

Responsibilities

• Provide Level 2 desktop support for hardware, software, and network issues.
• Install, image, and reimage Windows desktops and laptops.
• Support Active Directory user administration and software installs.
• Coordinate IMACD activities and asset management.
• Log incidents in ServiceNow and maintain CMDB records.
• Assist remote users and document resolutions.

Skills

Strong customer service

Excellent verbal and written

Documentation of procedures

On-call readiness

Troubleshooting skills

Education

A+ Hardware Certification

Microsoft Certification

ITIL Foundation

CCNA

Tools

ServiceNow

SCCM

Active Directory

Group Policy (GPO)

Imaging tools

Remote Desktop Tools

Windows imaging/deployment

Job description

Immediate need for a talented Desktop Support Technician. This is a 12+ months contract opportunity with long-term potential and is located in Stevenson, AL (Hybrid).

Job ID: 26-21920

Pay Range: $22/hr - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Provide Level 2 Desktop Support for end-user hardware, software, and network issues.
• Perform IMACD (Install, Move, Add, Change & Dispose) activities.
• Install, configure, image, and reimage Windows desktops and laptops.
• Support Active Directory user administration and desktop software installations.
• Troubleshoot Windows OS, Microsoft Office, Outlook, printers, mobile devices, and peripheral issues.
• Coordinate workstation deployments, relocations, upgrades, and asset management.
• Manage incidents and service requests using ServiceNow.
• Maintain asset inventory and configuration records (CMDB).
• Deliver, install, and configure end-user computing devices.
• Support remote users using enterprise remote access tools.
• Follow IT documentation, knowledge articles, and ESD safety standards.
• Coordinate IMAC activities with internal teams and third-party vendors.
• Ensure minimal business disruption during installations, moves, and upgrades.
• Provide exceptional customer service and maintain high user satisfaction.

Key Requirements and Technology Experience

• Minimum 3 years of Desktop Support/IT Support experience
• A+ Hardware Certification (Preferred)
• Microsoft Certification (Preferred)
• ITIL Foundation (Preferred)
• CCNA (Preferred)
• Technical Skills
• Windows 10/11, Microsoft Office, Microsoft 365 (O365)
• Mac OS (Preferred)
• Active Directory & Group Policy (GPO)
• SCCM, Ghost or other Imaging Tools
• ServiceNow (Incident, Service Request, Asset & Configuration Management)
• Remote Desktop Support Tools
• Microsoft Outlook & Exchange Configuration
• Printer, Mobile Device & Network Troubleshooting
• Hardware Support
• Desktop & Laptop PCs
• Windows & Apple Tablets
• Network & Local Printers
• Smartphones (iPhone & Android)
• Desk Phones
• Video Conference Room Devices (Audio/Video)
• Strong troubleshooting and problem-solving skills
• Experience with Windows imaging and deployment
• Knowledge of Microsoft Active Directory & SCCM
• Enterprise printer support experience
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to document technical procedures and resolutions
• Experience supporting enterprise desktop environments
• Willingness to provide on-call support outside business hours.
• Ability to travel to nearby sites when required.
• Ability to lift and move equipment up to 50 lbs.
• Experience with asset inventory and lifecycle management.
• Ability to disconnect/reconnect workstations, phones, and peripherals.
• Experience supporting wireless/mobile devices (iPhone, Android, Tablets).
• Mac OS support
• Microsoft Server knowledge (2008/2012 and above)
• Hard drive encryption support
• Video Conferencing Room Support
• ITIL-based service management experience

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.