Information Technology Support Team Lead

Addison Group; Menlo Park (CA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group in Menlo Park, CA is seeking a senior IT leader to guide a 2–4 person Support team on the West Coast, handle level III escalation, and drive hiring/onboarding for junior staff. You will optimize Google Workspace, Zoom, Slack, MDM, Okta and MS Office, with a Mac-heavy environment and some Windows work.

Leverage AI to enhance help desk operations and support AI platforms. The role emphasizes customer service, professional presentation, and hands-on leadership in a fast-paced, onsite

Qualifications

• 7+ years in IT support with progression to senior/lead roles.
• Advanced skills supporting Mac environments.
• Advanced Google Workspace administration.
• Hands-on experience with collaboration platforms such as Okta, Jira Service Management, Zoom, Slack, Microsoft Office.
• Demonstrated experience using AI to improve IT operations.
• Experience hiring, training and onboarding new hires.
• Dynamic, professional, well‑kempt and customer‑service oriented.

Responsibilities

• Lead a 2–4 person IT Support team on the West Coast.
• Serve as escalation point for the techs; manage hiring, onboarding and performance feedback for junior staff.
• Support and optimize Google Workspace, Zoom, Slack, MDM, Okta, and Microsoft Office.
• Environment is ~90% Mac / 10% Windows; provide remote and local office support as needed.
• Identify opportunities to use AI and automation to improve help desk operations and support AI platforms.

Skills

Senior IT support

Team leadership

Google Workspace

Okta

Jira Service Management

Zoom

Slack

Microsoft Office

AI in IT operations

Tools

MDM

Job description

Location (city, state): Menlo Park, CA - 5 days onsite

Compensation: $125-140k

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Day-to-Day

will lead a team of 2-4 IT Support Techs on the West Coast. Should be able to handle level III support work. Will serve as the escalation point for the techs; be involved in the hiring, onboarding, training and performance feedback for more junior team members. Will support and optimize systems such as Google Workspace, Zoom, Slack, MDM, Okta, MS Office and other SaaS tools. The environment is roughly 90% Mac / 10% Windows users. Will primarily be supporting their local office but will also help with some remote stuff as well. Will also identify opportunities to use AI and automation to improve help desk operations; and support AI platforms such as ChatGPT Enterprise, Claude Enterprise, Gemini and Atlassian Intelligence/Rovo

MUST HAVE

• S:· 7+ years of IT Support experience – showing progression into Senior/Lead ro
• le· Advanced skills supporting M
• ac· Advanced experience administering Google Workspa
• ce· Hands-on experience with collaboration platforms such as Okta, Jira Service Management, Zoom, Slack, Microsoft 3
• F)· Demonstrated experience using AI to improve IT operatio
• ns· Experienced hiring, training and onboarding new hir
• es· Dynamic personality – can work well under pressu
• re· Professional, well kempt, strong customer service

NICE TO HAVE

• VE:· Certifications (AI-related, Google, or simil

IREDAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon requ