IT Operations & End User Support

Addison Group; South San Francisco (CA); On-site; USD 55,104 - 68,880; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

A growing biotech company is seeking a personable IT Operations & End User Support Consultant to provide Tier I and II support for both Mac and Windows users. The role offers a flexible schedule with options for three full days or five half days per week, and presents an opportunity to grow into a full-time position in 2026.

Qualifications

• 5+ years of IT support experience required.
• Confident supporting both Mac and Windows environments.
• Strong troubleshooting skills with Office 365 and video platforms (Zoom preferred).

Responsibilities

• Provide Tier I and II support for both Mac and Windows users.
• Troubleshoot Office 365, Zoom, and other productivity tools.
• Assist with onboarding tasks and ticket resolution.

Skills

IT support experience

Mac and Windows support

Troubleshooting skills with Office 365

High emotional intelligence

Strong communication skills

Tools

Okta

InTune

JAMF

Slack

Job description

Base pay range

$40.00/hr - $50.00/hr

IT Operations & End User Support

Location: South San Francisco, CA (onsite, easily accessible via CalTrain, ferry, and shuttle)

Type: Part-Time Contract

Compensation: $40–50/hr (W2)

Duration: 6 months to start, (targeting conversion in 2026)

(20–24 hours/week to start, potential to increase to 40 hours/week in January 2026)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

A growing biotech company is seeking a personable and proactive IT Operations & End User Support Consultant to join their team onsite in South San Francisco. This role will support a tight-knit, low-politics environment and play a key part in onboarding new employees and maintaining smooth day-to-day IT operations.

What You’ll Do:

• Provide Tier I and II support for both Mac and Windows users
• Troubleshoot Office 365, Zoom, and other productivity tools
• Assist with onboarding tasks and ticket resolution via FreshService
• Support user administration in Okta and contribute to Secure Access implementation

Must-Have Skills:

• 5+ years of IT support experience
• Confident supporting both Mac and Windows environments
• Strong troubleshooting skills with Office 365 and video platforms (Zoom preferred)
• High emotional intelligence and strong communication skills

Nice-to-Haves:

• Experience with Okta, InTune, JAMF, Slack
• Prior experience in a biotech or life sciences environment

Why This Role?

• Flexible schedule (options for 5 half-days or 3 full days/week)
• Opportunity to grow into a full-time role in 2026
• Collaborative team with a refreshing, low-politics culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting