Information Technology Support Specialist

Addison Group

Baltimore (MD)

On-site

USD 61,992 - 75,768

Part time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

A leading IT services provider is seeking an IT Support Specialist to provide Level II/III support in the Washington DC area. Responsibilities include troubleshooting issues, managing user devices, and onboarding/offboarding team members. Strong Mac support experience and proficiency with JAMF are essential. This is a mid-senior level contract position offering competitive hourly compensation and benefits including medical, dental, and retirement plans.

Responsibilities

Provide Level II/III IT support for the DC office.
Handle day-to-day troubleshooting such as Google Group access and app sign-in issues.
Imaging and reimaging laptops using JAMF and managing loaner devices.

Skills

Strong Mac support experience

Proficiency with JAMF for laptop imaging

Expertise in Google Suite and Zoom

Ability to work under pressure and maintain discretion

Job description

Base pay range

$45.00/hr - $55.00/hr

Job Title: IT Support Specialist

Location (city, state): Washington DC - 5 days onsite

Compensation: $45-55/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Role Summary

Provide Level II/III IT support for the DC office, handling day-to-day troubleshooting such as Google Group access, app sign-in issues, and performance problems (e.g., Chrome running slow). Responsibilities include imaging and reimaging laptops using JAMF, managing 40 loaner devices, onboarding/offboarding users, and resolving break/fix issues across systems.

Key Requirements

Strong Mac support experience
Proficiency with JAMF for laptop imaging
Expertise in Google Suite and Zoom
Ability to work under pressure and maintain discretion

REQUIRED

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Seniority Level