Help Desk Representative

Russell Tobin; South Jordan (UT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Dental vision coverage

401(k)

Life & disability insurance

Employee assistance program

Legal support

Auto insurance

Home insurance

Pet insurance

Employee discounts

Job summary

Russell Tobin is seeking a Help Desk Representative in South Jordan, UT, to troubleshoot hardware and software issues, install and configure computer systems, and assist customers with account inquiries. The role emphasizes delivering excellent service, adhering to SLAs, and documenting interactions accurately.

Candidates with 6 months to 2 years in IT support or customer service are encouraged to apply; a Bachelor's degree is preferred for recent graduates and prior contact center experience is

Qualifications

• 6 months to 2 years of relevant experience in IT support, help desk, or customer service; internships may be considered.
• Bachelor’s degree preferred, particularly for recent graduates.
• Previous contact center or help desk experience is preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to troubleshoot technical issues and effectively communicate solutions to users.
• Strong customer-service orientation and ability to work in a fast-paced environment.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Detail-oriented with strong documentation skills.
• Ability to meet established performance metrics and service-level requirements.
• Contract duration of 6–12 months with potential for full-time conversion based on performance and position availability.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain computer systems, peripherals, and applications.
• Handle incoming calls related to customer inquiries and account support.
• Deliver accurate and efficient service while meeting performance metrics and service-level agreements.
• Provide a positive customer experience by effectively resolving technical issues.
• Maintain detailed and accurate records of customer interactions and issue resolutions.
• Follow established procedures and elevate complex issues to the appropriate support teams as needed.

Skills

IT Support

Help Desk

Customer Service

Communication

Problem Solving

Documentation

Education

Bachelor’s Degree Preferred

Job description

Our client, a leading financial services organization, is looking to hire a Help Desk Representative in South Jordan, UT.

Pay Rate Range: $21–$25/hour W2, depending on experience

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain computer systems, peripherals, and applications.
• Handle incoming calls related to customer inquiries and account support.
• Deliver accurate and efficient service while meeting performance metrics and service-level agreements.
• Provide a positive customer experience by effectively resolving technical issues.
• Maintain detailed and accurate records of customer interactions and issue resolutions.
• Follow established procedures and elevate complex issues to the appropriate support teams as needed.

Requirements

• 6 months to 2 years of relevant experience in IT support, help desk, or customer service; internships may be considered.
• Bachelor’s degree preferred, particularly for recent graduates.
• Previous contact center or help desk experience is preferred.
• Strong communication, problem‑solving, and organizational skills.
• Ability to troubleshoot technical issues and effectively communicate solutions to users.
• Strong customer‑service orientation and ability to work in a fast‑paced environment.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Detail‑oriented with strong documentation skills.
• Ability to meet established performance metrics and service‑level requirements.
• Contract duration of 6–12 months with potential for full‑time conversion based on performance and position availability.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.