IT Help Desk Associate - Frontline Support Pro

Russell Tobin

South Jordan (UT)

On-site

USD 33,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

401(k) retirement savings plan

Life & disability insurance

Employee assistance program

Discounts with preferred vendors

Job summary

Russell Tobin is seeking a motivated Help Desk Jr. to join the IT Service Desk team in Utah. You will be the first point of contact for users, delivering excellent customer service and resolving hardware/software issues in a fast-paced environment.

You will provide front-line support by phone, chat, and in person, diagnose incidents, and communicate professionally while escalating issues when needed. This role includes shift flexibility and potential for extension or extension to permanent

Qualifications

High School Diploma or GED required; IT certifications are a plus.
1–2 years of related experience in IT or technical support preferred.
Strong customer service and communication skills.
Ability to troubleshoot complex issues and deliver effective solutions.
Self-motivated, detail-oriented, and able to perform under pressure.
Willing to work variable shifts, including evenings, weekends, and holidays.

Responsibilities

Provide front-line phone, chat, and in-person support to end users.
Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.
Deliver accurate, empathetic, and professional communication to users.
Escalate unresolved issues as needed while maintaining urgency and professionalism.
Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
Ensure a positive customer support experience through timely resolution and follow-up.