IT Help Desk Technician - Fast, Customer-Centric Support

Russell Tobin; South Jordan (UT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Dental vision coverage

401(k)

Life & disability insurance

Employee assistance program

Legal support

Auto insurance

Home insurance

Pet insurance

Employee discounts

Job summary

Russell Tobin is seeking a Help Desk Representative in South Jordan, UT, to troubleshoot hardware and software issues, install and configure computer systems, and assist customers with account inquiries. The role emphasizes delivering excellent service, adhering to SLAs, and documenting interactions accurately.

Candidates with 6 months to 2 years in IT support or customer service are encouraged to apply; a Bachelor's degree is preferred for recent graduates and prior contact center experience is

Qualifications

• 6 months to 2 years of relevant experience in IT support, help desk, or customer service; internships may be considered.
• Bachelor’s degree preferred, particularly for recent graduates.
• Previous contact center or help desk experience is preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to troubleshoot technical issues and effectively communicate solutions to users.
• Strong customer-service orientation and ability to work in a fast-paced environment.
• Ability to manage multiple inquiries and prioritize tasks effectively.
• Detail-oriented with strong documentation skills.
• Ability to meet established performance metrics and service-level requirements.
• Contract duration of 6–12 months with potential for full-time conversion based on performance and position availability.

Responsibilities

• Troubleshoot, diagnose, and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain computer systems, peripherals, and applications.
• Handle incoming calls related to customer inquiries and account support.
• Deliver accurate and efficient service while meeting performance metrics and service-level agreements.
• Provide a positive customer experience by effectively resolving technical issues.
• Maintain detailed and accurate records of customer interactions and issue resolutions.
• Follow established procedures and elevate complex issues to the appropriate support teams as needed.

Skills

IT Support

Help Desk

Customer Service

Communication

Problem Solving

Documentation

Education

Bachelor’s Degree Preferred

Job description

Russell Tobin is seeking a Help Desk Representative in South Jordan, UT, to troubleshoot hardware and software issues, install and configure computer systems, and assist customers with account inquiries. The role emphasizes delivering excellent service, adhering to SLAs, and documenting interactions accurately.

Candidates with 6 months to 2 years in IT support or customer service are encouraged to apply; a Bachelor's degree is preferred for recent graduates and prior contact center experience is