Information Technology Help Desk

Russell Tobin; Columbus (OH); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A reputable banking institution in Columbus, Ohio, seeks an IT Support Specialist to provide essential technical support across departments. This position offers a stable 12-month contract, potential for permanent placement, and the chance to gain hands-on experience in the financial services sector. Candidates require a high school diploma and some technical support experience, with IT certifications preferred. Benefits include medical and vision insurance as well as a 401(k).

Qualifications

• 1–4 years of experience in technical support required.
• Must possess strong communication and customer service skills.
• Flexibility in schedule is essential.

Responsibilities

• Deliver first-line technical support via various communication methods.
• Troubleshoot hardware and software issues in a banking environment.
• Maintain documentation and resolve service tickets efficiently.
• Support banking-specific applications and cybersecurity protocols.

Skills

Technical support experience

Strong communication skills

Customer service skills

Flexibility in availability

Education

High school diploma

IT certifications (CompTIA, Microsoft)

Job description

Base pay range

$21.00/hr - $21.00/hr

IT Support Specialist – Banking Sector

About the Role: Join a reputable banking institution providing essential IT support across departments. This is an excellent opportunity for someone early in their IT career who’s looking to grow within a structured and regulated industry.

Key Responsibilities:

• Deliver first-line technical support via phone, chat, and in-person
• Troubleshoot hardware and software issues in a banking environment
• Maintain accurate documentation and resolve service tickets efficiently
• Support banking-specific applications and follow cybersecurity protocols

What We're Looking For:

• 1–4 years of technical support experience
• Strong communication and customer service skills
• Flexible availability (evenings/weekends may be required)
• High school diploma required; IT certifications (CompTIA, Microsoft, etc.) preferred

Why You Should Apply:

• Potential for permanent placement based on performance
• Gain hands-on experience in the financial services sector
• Stable 12-month contract with opportunity for growth
• Work in a professional and highly regulated environment

Benefits

• Medical insurance
• Vision insurance
• 401(k)