IT Support Professional 3 (Intune/Azure AD)

TekWissen ®; East Walpole (MA); On-site; USD 62,508 - 89,027; Full time

Job summary

A global talent solutions provider is seeking an IT Support Specialist for a contract role based in East Walpole, MA. The ideal candidate will have 3-5 years of experience in IT support, strong customer service skills, and the ability to troubleshoot a variety of technical issues. Responsibilities include providing daily IT support for PCs and networking, as well as device troubleshooting in a manufacturing facility. This position offers a competitive hourly rate of $55.00/hr.

Qualifications

• Minimum of 3-5 years of experience with IT Deskside Support or IT Systems Analyst role.
• Ability to lift 50lbs for device troubleshooting.
• Experience in a global, multi-cultural team setting.

Responsibilities

• Provide daily IT support for PCs, networking, and specific manufacturing facility IT devices.
• Intake and resolve Level 1/2 IT issues via shared and remote support.
• Communicate technical resolutions in user-friendly language.

Skills

Customer service skills

Troubleshooting

Network diagnostics

Technical problem-solving

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Windows 10 / Windows 11

Office 365

Service NOW

Job description

This range is provided by TekWissen®. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55.00/hr - $55.00/hr

Location: Walpole, MA, 02032

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow‑up care, empowering healthcare providers worldwide.

Job Description

High Level

• Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers – physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc.
• Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
• Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

Specifics

• Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
• Complex IT problem solving and investigation of recurring IT issues
• Resolving on premise IT issues that may arise or be dispatched to your local location
• Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
• Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
• You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
• L1/L2 deep technical problem-solving capability in many facets of Information Technology
• Mid‑Level Experience with End User Computing, Datacenter Technologies, and Networking
• You work effectively in global, multi‑cultural teams
• Solid professional judgment and ability to elevate unresolved issues to appropriate management in a timely fashion
• Bachelor’s degree or equivalent experience required
• Minimum of 3‑5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)

Technical

• Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
• Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability including VLAN knowledge
• Server configuration, iLO setup, vulnerability remediation
• Mobile Device troubleshooting and configuration (Android and iOS)
• Manufacturing facility devices (label printer, handheld Wi‑Fi devices, and instruments)
• Identity management including multifactor authentication setup
• PC migration, application installation, and data copy
• Service NOW incident and request management

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Seniority level

• Associate

Employment type

• Contract

Job function

• Other

Industries

• Medical Practices

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