Information Technology Support Specialist

Atlantic Group; Boston (MA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading IT services provider is seeking an IT Service Delivery Specialist to join their North America IT team. In this hands-on role, you will support daily IT operations and provide Tier 1 & 2 technical support to local and remote users. Responsibilities include troubleshooting hardware and software issues and improving IT processes and tools. Candidates should have over 1 year of IT support experience and strong troubleshooting skills across various devices.

Qualifications

• 1+ years of Service Desk / IT support experience.
• Experience with wired and wireless networks.
• ITIL, ServiceNow, or other IT certifications a plus.

Responsibilities

• Provide responsive technical support across various platforms.
• Diagnose and resolve issues in ServiceNow.
• Manage user accounts and application access.

Skills

Troubleshooting skills across Windows

Troubleshooting skills across Mac

Troubleshooting skills across mobile devices

Excellent communication skills

Organizational skills

Tools

SCCM

AirWatch

Intune

Job description

Overview

This range is provided by Atlantic Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

IT Service Delivery Specialist

We’re seeking an IT Service Delivery Specialist to join our North America IT team. This hands-on role supports daily IT operations and provides Tier 1 & 2 technical support to both local and remote users across the organization. You’ll troubleshoot hardware, software, network, and mobile issues, while helping improve IT processes, tools, and the overall end-user experience.

Responsibilities

• Provide responsive technical support (Windows, Mac, iOS, Android, applications, and networks)
• Diagnose, resolve, and document issues in ServiceNow; escalate when needed
• Manage provisioning/deprovisioning of user accounts, hardware, and application access
• Maintain IT compliance and security best practices
• Collaborate with IT, cybersecurity, and business teams to drive improvements
• Contribute to knowledge base articles and process documentation

Qualifications

• 1+ years of Service Desk / IT support experience
• Strong troubleshooting skills across Windows, Mac, and mobile devices
• Familiarity with endpoint management tools (SCCM, AirWatch, Intune, etc.)
• Experience with wired and wireless networks
• Excellent communication and organizational skills
• ITIL, ServiceNow, or other IT certifications a plus

Benefits

• Medical insurance
• Vision insurance