Information Technology Support Specialist

World Wide Technology; Houston (TX); On-site; USD 55,104 - 68,880; Part time

Job summary

A leading technology services provider is seeking a Senior Consultant for IT Customer Experience in Houston, TX. The role involves handling end-user escalations, managing projects, and contributing to system improvements. Ideal candidates will possess a Bachelor’s degree in a related field, strong analytical skills, and proficiency in communication and collaboration. This is a contract position with a pay range of $40.00–$50.00 hourly.

Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Handle end-user escalations and ServiceNow requests.
• Fulfill requests for digital investigations and mobile billing.
• Administer finance tasks such as product billing and renewals.
• Lead small customer experience projects.
• Maintain documentation and process reviews.

Skills

Analytical skills

Problem-solving skills

Communication

Collaboration

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

ServiceNow

Mobile billing tools

Job description

Senior Consultant – IT Customer Experience

Location: Houston, TX | Contract Length: 3 months | Pay Range: $40.00–$50.00 hourly on W2

WWT is seeking an experienced IT Customer Experience Deputy to support a key client. The role is part of WWT’s Strategic Resourcing services and will contract through one of WWT’s preferred partners. The successful candidate will play a critical role in ensuring a positive and efficient experience for end‑users within the organization, collaborating cross‑functionally and contributing to system improvements.

Responsibilities

• Handle end‑user escalations and ServiceNow requests, investigating issues and maintaining user satisfaction.
• Fulfill requests, including digital investigations and mobile billing processes.
• Administer finance and contract tasks such as product billing, renewals, and related financial activities.
• Lead small customer experience (CX) projects, driving improvements and enhancements.
• Maintain general administration, including documentation, process reviews, and knowledge base updates.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with ServiceNow and mobile billing tools is a plus.

If you have any questions or concerns about this posting, please email [e-mail].