Information Technology Help Desk

GTN Technical Staffing; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Vision insurance

Medical insurance

401(k)

Job summary

A staffing agency is seeking a Senior Recruiter for IT Helpdesk roles in Dallas, Texas. The position involves providing technical assistance and resolving client issues while ensuring a positive experience. Candidates should have a Bachelor's degree and at least 6 months of experience in IT support. Benefits include medical, dental, and vision insurance along with a 401(k) plan. This multi-year contract offers competitive pay in a supportive team environment.

Qualifications

• Previous experience in IT, customer service, or related fields.
• 6+ months of IT software support experience.
• Positive and professional demeanor.

Responsibilities

• Provide technical assistance with computer software.
• Resolve issues for clients via phone or electronically.
• Handle tickets in a timely manner.
• Handle tickets in a timely manner.

Skills

Technical assistance

Customer service

Troubleshooting

Communication

Critical thinking

Education

Bachelor's Degree

Tools

Service Now

Active Directory

Job description

Senior Recruiter – IT Helpdesk (International Recruiting – North America & APAC)

Direct message the job poster from GTN Technical Staffing

Onsite, Downtown Dallas. Multi-year contract on a W2 with full medical, dental, and vision benefits. No sponsorship at this time.

Responsibilities

• Provide technical assistance with computer software
• Resolve issues for clients via phone or electronically
• Recommend hardware and/or software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary, rotating shifts (including the night shift)
• Be able to multitask and prioritize many different projects, supporting multiple sites

Qualifications

• Previous experience in IT, customer service, or other related fields
• Bachelor's Degree
• 6+ Months of IT software support experience
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Teachable
• Able to hit the ground running
• Able to pass a background check/drug test prior to starting

Seniority Level

• Associate

Employment Type

• Contract

Job Function

• Information Technology

Industries

• Information Services

Benefits

• Vision insurance
• Medical insurance
• 401(k)