Certified ServiceNow Functional Developer / Consultant

SunPlus Data Group; Texas; On-site; USD 80,000 - 113,000; Full time

Job summary

SunPlus Data Group in Houston, TX is looking for a Certified ServiceNow Consultant/Developer to design, develop, test, configure and support the ServiceNow platform for ITSM, ITAM and SPM. You will work with an implementation vendor and mentor engineers to grow internal talent.

The role requires 5+ years in a large ServiceNow environment, ITIL proficiency, and strong documentation skills. The project runs 12 months with possible extension; onsite presence 3–4 times a month is expected.

Qualifications

• Bachelor's or Associate degree with ITIL hands-on experience.
• Experience implementing ServiceNow across ITSM/ITAM/SPM.
• Strong communication and ability to mentor others.

Responsibilities

• Design, develop, test, configure and implement ServiceNow solutions.
• Integrate third-party/cloud solutions and provide knowledge transfer.
• Mentor Software Engineers and ensure ongoing platform health.
• Create forms, workflows, automation and self-service features.
• Support incident, change, asset and project management processes.

Skills

ServiceNow

ITSM

ITIL

Teamwork

Documentation

User presentations

Education

Bachelor's degree

Associate degree

Tools

ServiceNow Platform

Cloud Integrations

Job description

Job Description

Job Description

SunPlus Data Group, a technology company with over 20 years of expertise in the IT Staffing industry, is in partnership with a client in Houston, TX for a Certified ServiceNow Consultant / Developer in Houston, TX

• $70 W2 hourly (NO C2C)
• Monday-Friday 8 AM - 5 PM.
• Project anticipated to start in Mid-march or so.
• Project is for 12 months and extends 2 additional years (3 years, extension possible)

**Please note the selected candidate needs to be flexible with their schedule and able to report to the office in Houston TX 3 to 4 times a month.**

Job Description:

Working with an implementation vendor and under limited supervision the contractor will design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM, ITAM, and SPM stakeholders.

The contractor will research third party/cloud solutions to ensure successful integration of the technology and providing knowledge transfer to team members.

They will be deep application and technology skillset subject matter experts. The contractor plays a critical role in mentoring/teaching Software Engineers and Associate Software Engineers to ensure we are growing future talent.
DAILY DUTIES / RESPONSIBILITIES:

• Create, maintain, and enhance forms, workflows, cloud integration and third-party integrations to the ServiceNow platform. Including automation and/or additional self-service features and functions.
• Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
• Utilize ServiceNow toolset to enhance workflow for process automation.
• Support the overall incident, problem, change management, asset management, project management, and security processes as needed.
• Onboard additional departments and expansion of IT Self-Service Portal functionality.
• Monitor the overall platform health to proactively identify possible areas of concern, establish and perform regular maintenance tasks.
• Work with end users to investigate, troubleshoot, and resolve issues.

REQUIRED SKILLS

• Strong knowledge and experience (5+ years) managing/developing/administering a large scale ServiceNow environment
• ITSM and ITIL concepts and Framework
• CMDB
• ITAM
• SPM
• Must be able to work both independently and in a team environment
• Must have excellent comm skills and documentation skills.
• Experience in presenting to users / customers

REQUIRED EDUCATION:

• A Bachelor's degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), or an Associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.

REQUIRED CERTIFICATIONS:

• ServiceNow Certified System Administrator, Certified Implementation Specialist, or related certifications

Company Description

SunPlus Data Group is a company whose senior management has logged more than 60 man-years in managing Projects, Software engineering, production, and supply chain processes in Government, Aerospace / Aviation, Defense, Healthcare, Manufacturing, Energy, and Communications industries. SunPlus offers market-tested industry-specific solutions and consulting services ranging from project portfolio management, program management, business process automation, business intelligence, and advanced analytics to staffing and outsourcing.

Over the last 20 years, SunPlus Data Group has grown from a five-person technology company to a full-blown consulting and project management consultancy firm. SunPlus consultants have logged thousands of billable hours working with diverse clients nationwide.

SunPlus Data Group, Inc is an SBA 8(a) Certified, GSA schedule holder and Minority Owned firm based in Atlanta, GA providing services to our clients all over the United States.

SunPlus Data Group is a company whose senior management has logged more than 60 man-years in managing Projects, Software engineering, production, and supply chain processes in Government, Aerospace / Aviation, Defense, Healthcare, Manufacturing, Energy, and Communications industries. SunPlus offers market-tested industry-specific solutions and consulting services ranging from project portfolio management,