Desktop Support Specialist

Kelly Science, Engineering, Technology & Telecom; Houston (TX); On-site; USD 55,104 - 68,880; Full time

Job summary

A leading staffing service in Houston is seeking a Help Desk Support II professional to provide first-level IT support for all end-users. This role involves troubleshooting various hardware and software issues and requires 3 to 5 years of relevant experience, proficiency with ticketing systems, and broad knowledge of operating systems and application software. The position is a 6-month W2 contract with a pay rate between $40 and $50 per hour.

Qualifications

• 3 to 5 years of relevant experience in IT support.
• Experience with ticketing systems and documentation.
• Broad knowledge of operating systems and application software.

Responsibilities

• Provides first level IT support for end-users via phone, email or chat.
• Troubleshoots hardware, software, and voice/data communication systems.
• Follows up on all tickets in a timely manner.

Skills

IT support

Troubleshooting

Ticketing systems

Operating systems

Azure

O365

Job description

Important information: To be immediately considered, please send an updated version of your resume to [e-mail]

Title: Help Desk Support: II

Location: Houston, TX, 77002

Duration: 6 months with the possibility of extension

W2 Contract (No C2C)

Pay rate: $40 - $50 per hour

• Provides first level IT support for all end-users via telephone, email or chat
• Troubleshoots and resolves hardware, software and voice/data communication systems issues
• Escalates calls when appropriate
• Follows up on all tickets in a timely manner and pursues issues through to resolution

Requirements:

• 3 to 5 years of relevant experience
• Requires experience using ticketing systems and writing technical support reports and documentation
• Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks