Senior IT CX Consultant – Contract

World Wide Technology; Houston (TX); On-site; USD 55,104 - 68,880; Part time

Job summary

A leading technology services provider is seeking a Senior Consultant for IT Customer Experience in Houston, TX. The role involves handling end-user escalations, managing projects, and contributing to system improvements. Ideal candidates will possess a Bachelor’s degree in a related field, strong analytical skills, and proficiency in communication and collaboration. This is a contract position with a pay range of $40.00–$50.00 hourly.

Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Handle end-user escalations and ServiceNow requests.
• Fulfill requests for digital investigations and mobile billing.
• Administer finance tasks such as product billing and renewals.
• Lead small customer experience projects.
• Maintain documentation and process reviews.

Skills

Analytical skills

Problem-solving skills

Communication

Collaboration

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

ServiceNow

Mobile billing tools

Job description

A leading technology services provider is seeking a Senior Consultant for IT Customer Experience in Houston, TX. The role involves handling end-user escalations, managing projects, and contributing to system improvements. Ideal candidates will possess a Bachelor’s degree in a related field, strong analytical skills, and proficiency in communication and collaboration. This is a contract position with a pay range of $40.00–$50.00 hourly.