Desktop Support Technician

Pomeroy; Austin (TX); On-site; USD 19,000 - 33,000; Part time

Job summary

Pomeroy is seeking an experienced Desktop Support Technician to provide onsite IT support in Austin, TX, including coverage of an IT Walk-In Center. The role requires handling hardware, software, Windows, macOS, Office 365, mobile devices, printers, and room tech.

The ideal candidate has 2-3+ years in desktop or onsite IT support and strong communication to interact directly with end users on-site.

Qualifications

• 2-3+ years in Desktop Support or onsite IT support.
• Experience troubleshooting Windows and Apple operating systems.
• Experience with ServiceNow or another enterprise IT ticketing system.
• Strong knowledge of Microsoft Office 365.
• Ability to work onsite and interact directly with end users.

Responsibilities

• Provide onsite desktop support and IT Walk-In Center support for end users.
• Manage and resolve IT incidents and service requests using ServiceNow.
• Troubleshoot Microsoft Windows and Apple operating systems.
• Provide how-to assistance for end-user devices, applications, and software.
• Support desktops, laptops, monitors, printers, and other IT hardware.
• Perform basic hardware repairs and upgrades, including RAM and SSD/HDD replacements.
• Troubleshoot and support Microsoft Office 365 applications.
• Perform software installations and deployments.
• Provide Smart Hands support for printers, scanners, servers, and storage equipment.
• Support printer and scanner issues, including toner replacement and basic hardware troubleshooting.
• Support smartphones and portable devices, including SIM handling and provisioning.
• Provide meeting room support for audio/video equipment and conference room technology.
• Perform basic network support including Wi-Fi troubleshooting and equipment replacement.
• Maintain IT asset records and site operation manuals.
• Assist with inventory and stock management.

Skills

Desktop Support

Windows & macOS

ServiceNow

Office 365

Hardware troubleshooting

Customer service

Onsite interaction

Tools

ServiceNow

Job description

**Local Candidates Only. W2 Candidates Only (no current or future sponsorship available). 3rd Party Resumes will not be considered**

Job Type: Contract

Potential Conversion: Yes

Pay Rate: Up to $24/hr

Location: Austin, TX - Onsite

Benefits: Benefits/PTO not included

Position Overview

We are seeking an experienced Desktop Support Technician to provide onsite IT support in Austin, TX, including coverage of an IT Walk-In Center. This role will support end users with hardware, software, Microsoft Windows, Apple devices, Microsoft 365, mobile devices, printers, meeting room technology, and general onsite IT operations.

The ideal candidate will have 2-3+ years of hands-on desktop support or onsite IT support experience, strong communication skills, and the ability to work directly with end users.

Responsibilities

• Provide onsite desktop support and IT Walk-In Center support for end users.
• Manage and resolve IT incidents and service requests using ServiceNow.
• Troubleshoot Microsoft Windows and Apple operating systems.
• Provide how-to assistance for end-user devices, applications, and software.
• Support desktops, laptops, monitors, label printers, peripherals, and other standard/non-standard hardware.
• Perform basic hardware repairs and upgrades, including RAM, keyboards, and SSD/HDD replacements.
• Troubleshoot and support Microsoft Office 365 applications.
• Perform software installations and deployments.
• Provide Smart Hands support for MFPs, printers, scanners, servers, and storage equipment.
• Support printer and scanner issues, including toner replacement and basic hardware troubleshooting.
• Support smartphones and portable devices, including SIM handling and provisioning.
• Provide meeting room support for audio/video equipment and conference room technology.
• Perform basic network support, including network cabling, port patching, Wi-Fi troubleshooting, and replacement of local routers, hubs, and switches.
• Provide Smart Hands support for LAN closets, MDFs, and IDFs.
• Maintain IT asset records, knowledge documentation, site operation manuals, and other IT documentation.
• Assist with inventory and stock management, including incoming and outgoing IT equipment.
• Follow established IT support procedures and maintain accurate ticket and asset documentation.

Required Qualifications

• 2-3+ years of experience in Desktop Support, IT Support, Field Services, or Onsite IT Support.
• Hands-on experience troubleshooting Windows and Apple operating systems.
• Experience with ServiceNow or another enterprise IT ticketing system.
• Strong knowledge of Microsoft Office 365.
• Experience supporting desktops, laptops, peripherals, printers, mobile devices, and other IT hardware.
• Basic hardware troubleshooting and replacement experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to work onsite and interact directly with end users.
• Experience with Smart Hands, network closets, cabling, printers, meeting rooms, or other onsite infrastructure support is highly preferred.

Keywords: Desktop Support Technician, Desktop Support, IT Support Technician, IT Support, Help Desk, Service Desk, Field Services Technician, Onsite Support, IT Walk-In Center, ServiceNow, Windows Support, Apple Support, Microsoft 365, Office 365, Hardware Support, Software Deployment, Printer Support, Smart Hands, Asset Management, Network Support, LAN, Wi-Fi, MDF, IDF, IT Asset Management.