Information Technology Support Analyst

Harrington Starr; United States; Remote; GBP 35,000 - 40,000; Full time

Job summary

Harrington Starr is seeking an IT Support Engineer / Service Desk Analyst for a fully remote role. You will deliver 1st and 2nd line desktop support, ensuring the health and proper management of IT systems across the organization.

The role requires experience with Windows environments, Citrix, SCCM, Exchange and ITIL processes. Join a market-leading software vendor and contribute to supporting a global team from a remote setup, with an emphasis on reliability, incident resolution and proactive

Qualifications

• Experience delivering 1st and 2nd line desktop support.
• Strong familiarity with Windows environments and AD.
• Knowledge of ITIL processes and incident management.

Responsibilities

• Provide 1st and 2nd line desktop support to users.
• Maintain and monitor IT systems health and stability.
• Assist in incident resolution and proactive maintenance.

Skills

Windows

Active Directory

ITIL

Tools

Citrix

SCCM

Exchange

Job description

IT Support Engineer / Service Desk Analyst – Fully remote – Windows, Server, Citrix, Active Directory, ITIL - £35,000 - £40,000

A market-leading software vendor is looking for an ITSupport Engineer to join their global team. This is a fantastic opportunity for a IT Support Engineer / Service Desk Analyst with experience in industry to break into a first-rate organisation.

In this role you will be working in a team which provides support for all aspects of IT within this prestigious company. You will be responsible for delivering 1st and 2nd line desktop support services. You'll be ensuring the health of IT systems and ensuring they're maintained and managed in the best way possible.

To be considered for the role you will require the following skill-set:

• Windows
• Citrix / SCCM / Exchange
• ITIL

This is a fantastic opportunity working for a market-leading financial services firm. If you are looking for a rewarding new role working with the highest calibre of employees then.