Information Technology Support Engineer

Compara Communications; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Training opportunities

Career growth

Long-term engagement

Job summary

Compara Communications is seeking an IT Support Engineer to serve as the first point of contact for IT support requests, resolving day-to-day issues and managing tickets. You will work with the 2nd Line Support team to troubleshoot Microsoft 365, Windows, and Active Directory problems while delivering exceptional customer service.

This is a 100% remote role based in the United States, with opportunities for training and professional growth.

Qualifications

• 2–4+ years of IT support experience.
• Experience with Microsoft 365 administration and Windows Server environments.
• Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP) and VPN troubleshooting.
• Excellent analytical, troubleshooting and problem-solving skills.
• Strong written and verbal communication; able to work independently in a remote team.

Responsibilities

• Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues.
• Administer and support Microsoft 365 and Azure Active Directory (Entra ID), including user accounts and permissions management.
• Support and maintain Windows Server environments and assist with general system administration tasks.
• Investigate system performance issues and identify root causes to ensure reliability.
• Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues.
• Support backup and disaster recovery processes to maintain business continuity.
• Maintain accurate technical documentation, including procedures and configurations.
• Liaise with third-party software vendors to resolve complex issues and ensure timely resolution.

Skills

IT Support

Customer service

Remote work

Analytical thinking

Communication skills

Tools

Microsoft 365

Azure Active Directory

Windows Server

VPN

DNS/DHCP

Job description

We are seeking a proactive and customer-focused IT Support Engineer to join our team. This role is ideal for someone with experience providing first-line technical support in a fast-paced IT environment and a passion for delivering excellent customer service. You will serve as the first point of contact for IT support requests, resolving day-to-day technical issues, managing support tickets, and ensuring users receive timely assistance. Working closely with the 2nd Line Support team, you will troubleshoot hardware, software, Microsoft 365, Windows, and Active Directory issues, escalating more complex cases when required.

Salary: Negotiable (depending on experience and technical skills)

Holidays: TBD

Responsibilities:

• Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network-related issues.
• Administer and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management.
• Support and maintain Windows Server environments and assist with general system administration tasks.
• Investigate system performance issues and identify root causes to ensure optimal system reliability.
• Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues.
• Support backup and disaster recovery processes to maintain business continuity.
• Maintain accurate technical documentation, including procedures, configurations, and issue resolutions.
• Liaise with third-party software vendors to resolve complex technical issues and ensure timely resolution.

Requirements

Qualifications:

• 2 to 4+ years of experience in IT Support, including previous experience in a 2nd Line Support role.
• Strong experience administering Microsoft 365 and Windows Server environments.
• Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work independently in a remote team environment.
• Able to remain calm under pressure while managing multiple priorities and resolving complex technical issues.
• Experience with database troubleshooting.
• Cybersecurity awareness and best practices.
• Experience supporting SaaS platforms or insurance software applications.
• Competitive salary based on experience and skill set
• 100% remote role — work from home anywhere
• Opportunities for training and professional growth
• Work directly with a supportive team
• Long-term engagement with a stable and growing business