Remote IT Support Analyst – 1st/2nd Line (Windows, Citrix)

Harrington Starr; United States; Remote; GBP 35,000 - 40,000; Full time

Job summary

Harrington Starr is seeking an IT Support Engineer / Service Desk Analyst for a fully remote role. You will deliver 1st and 2nd line desktop support, ensuring the health and proper management of IT systems across the organization.

The role requires experience with Windows environments, Citrix, SCCM, Exchange and ITIL processes. Join a market-leading software vendor and contribute to supporting a global team from a remote setup, with an emphasis on reliability, incident resolution and proactive

Qualifications

• Experience delivering 1st and 2nd line desktop support.
• Strong familiarity with Windows environments and AD.
• Knowledge of ITIL processes and incident management.

Responsibilities

• Provide 1st and 2nd line desktop support to users.
• Maintain and monitor IT systems health and stability.
• Assist in incident resolution and proactive maintenance.

Skills

Windows

Active Directory

ITIL

Tools

Citrix

SCCM

Exchange

Job description

Harrington Starr is seeking an IT Support Engineer / Service Desk Analyst for a fully remote role. You will deliver 1st and 2nd line desktop support, ensuring the health and proper management of IT systems across the organization.

The role requires experience with Windows environments, Citrix, SCCM, Exchange and ITIL processes. Join a market-leading software vendor and contribute to supporting a global team from a remote setup, with an emphasis on reliability, incident resolution and proactive