Information Technology Help Desk Technician

Inspired Education Group; United States; Remote; GBP 26,000 - 28,000; Full time

Job summary

Inspired Education Group is seeking an IT Support Technician to expand the IT department, supporting 400+ remote employees and 8,000+ students in a hands-on role within a growing online education provider. Salary is £26-£28k and dependent on experience.

The position primarily follows Middle-Eastern (GST) hours, which in UK time is typically 6am-3pm. This is a remote role with opportunities to improve IT services across the organisation.

Qualifications

• Previous IT support experience is essential.
• Ability to troubleshoot methodically and logically.
• Good administration/clerical skills for updating records.

Responsibilities

• Log, prioritise and resolve user requests using strong time management.
• IT hardware remote diagnosis.
• Support 400+ employees and 8,000+ students remotely.
• Support software packages such as Microsoft 365 and Adobe Connect; troubleshoot as needed.
• Escalate queries with internal Inspired IT or external vendors.

Skills

IT Support

Customer empathy

Problem solving

Tools

Microsoft 365

Adobe Connect

Job description

Salary: £26-28,000 basic salary, dependent on experience.

Accountable to: IT Service Manager

Inspired Online Schools requires an IT Support Technician to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands‑on approach. Primarily you will be supporting 400+ remote employees remotely as well as 8,000+ students whilst also being involved in a variety of other IT‑related tasks. This role will be required to work to Middle‑Eastern (GST) hours. In UK time, this will typically be from 6am-3pm.

KEY RESPONSIBILITIES:

• Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
• IT Hardware remote diagnosis.
• Support 400+ employees remotely and 8,000+ students remotely.
• Support a variety of software packages such as Microsoft 365 and Adobe Connect.
• Strong knowledge of Microsoft 365 including the ability to troubleshoot.
• Escalate and liaise support queries with internal Inspired IT or with external third‑party companies.

THE IDEAL CANDIDATE WILL HAVE:

• Previous experience providing IT support (essential).
• Able to troubleshoot and resolve problems methodically and logically.
• Good administration/clerical skills for updating records.
• Empathise with user frustrations; capable of dealing with people in a calm, effective manner.
• Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed. Able to build professional relationships with customers and suppliers.
• Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.

This is a great opportunity for someone who has some experience in IT Support but is seeking a new position that will give them broader exposure to IT in an expanding online education provider. Salary dependent on experience.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.