Information Technology Specialist

Russell Tobin; South Jordan (UT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage (medical, dental,

Job summary

Russell Tobin is seeking a Digital Agent in South Jordan, UT to provide frontline support across digital channels, including chat and email. The role emphasizes accurate documentation, professional communication, and timely resolutions.

The ideal candidate has a high school diploma, strong written/verbal skills, and experience in customer service or digital support. On-site collaboration in a fast-paced team is expected.

Qualifications

• High school diploma or GED required.
• Customer service or call center experience preferred.
• Strong written and verbal communication skills.
• Excellent typing and digital communication skills.
• Ability to multitask and manage time effectively.
• Previous Tier 1 technical support or digital customer support experience is a plus.

Responsibilities

• Provide professional support to customers through digital channels, including chat, email, and other online platforms.
• Assist customers with questions, account-related requests, and general service needs.
• Research and resolve customer issues using available systems, tools, and resources.
• Accurately document customer interactions, requests, and resolutions.
• Provide clear and professional written communication while maintaining a positive customer experience.
• Identify issues that require additional support and escalate them to the appropriate team.
• Manage multiple customer interactions and priorities in a fast-paced environment.
• Follow established procedures, policies, and quality standards.
• Learn new systems, processes, and tools quickly and apply knowledge effectively.
• Collaborate with team members to resolve customer needs and meet service goals.

Skills

Customer service experience

Written communication

Verbal communication

Typing

Multitasking

Time management

Team collaboration

Digital channel support

Education

High school diploma or GED

Tools

CRM systems

Digital platforms

Job description

Our client, a leading financial services firm, is looking to hire a Digital Agent in South Jordan, UT.

Pay Rate Range: $19–$22/hr, depending on experience

Responsibilities:

• Provide professional and timely support to customers through digital channels, including chat, email, and other online platforms.
• Assist customers with questions, account-related requests, and general service needs.
• Research and resolve customer issues using available systems, tools, and resources.
• Accurately document customer interactions, requests, and resolutions.
• Provide clear and professional written communication while maintaining a positive customer experience.
• Identify issues that require additional support and escalation them to the appropriate team.
• Manage multiple customer interactions and priorities in a fast-paced environment.
• Follow established procedures, policies, and quality standards.
• Learn new systems, processes, and tools quickly and apply knowledge effectively.
• Collaborate with team members to resolve customer needs and meet service goals.

Requirements:

• High school diploma or GED required.
• Customer service, call center, digital support, banking, financial services, or related experience preferred.
• Strong written and verbal communication skills.
• Excellent typing, computer, and digital communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving and critical-thinking skills.
• Ability to remain professional and composed when handling challenging customer interactions.
• Comfortable working with multiple computer systems and learning new technology.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Previous Tier 1 technical support, help desk, or digital customer support experience is a plus.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.