IT Specialist

Mondo; San Francisco (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K

PTO

Job summary

Mondo is seeking an IT Specialist to serve as the primary onsite IT contact for small and medium business clients in South San Francisco, delivering Tier 1 and Tier 2 support with high professionalism and white-glove service.

The role covers troubleshooting hardware, software, networking, and user issues across Google Workspace, macOS, and Windows. It also includes AV setup, onboarding/offboarding, and travel to client sites with mileage reimbursement.

Qualifications

• 5 years of Tier 1/2 IT support experience.
• Proficiency with macOS and Google Workspace administration.
• Experience with Okta identity management and basic networking concepts.
• Strong AV experience and conference room technology setup.
• Excellent interpersonal and white-glove customer service.

Responsibilities

• Provide Tier 1 and Tier 2 IT support onsite for clients.
• Install, configure, and support Google Workspace, macOS, and Windows environments.
• Manage common business applications and basic IT infrastructure for clients.
• Oversee onboarding/offboarding and laptop provisioning processes.
• Assist with basic networking, Wi-Fi, VPN, and cybersecurity troubleshooting.
• Set up and maintain conference room AV systems and equipment.
• Travel between client sites in South San Francisco; mileage reimbursed.

Skills

IT support

macOS

Google Workspace

Okta identity management

Networking basics

Conference room AV

Customer service

Travel to client sites

Tools

Google Workspace Admin

Okta

VPN

Job description

Job Title:

IT Specialist

Location-Type:

Onsite, South San Francisco, CA

Start Date:

ASAP

Duration:

Permanent

Compensation Range:

$80,000 - $115,000

Benefits:

Eligible for Health, Dental, Vision, 401K, PTO

Eligibility Statement:

Must be authorized to work in the U.S. This position is not eligible for sponsorship

Job Description:

This role supports the client's small and medium business clients onsite as a primary IT point of contact, delivering Tier 1 and Tier 2 technical support with a high standard of professionalism and white-glove customer service.

Job Summary

• Provide Tier 1 and Tier 2 IT support, including troubleshooting hardware, software, networking, and user issues across diverse client environments.
• Install, configure, and support systems across Google Workspace, macOS, and Windows environments.
• Administer and manage common business applications and basic IT infrastructure within client environments.
• Maintain strong attention to detail throughout onboarding, offboarding, and laptop provisioning processes.
• Support basic networking and cybersecurity troubleshooting, including Wi-Fi, switches, firewalls, VPN, and access issues.
• Build out, manage, and support conference room AV setups, including prepping rooms, testing equipment, setting up meetings, and resolving onsite AV issues.
• Travel between client sites in South San Francisco as required (personal vehicle required, mileage reimbursement provided).

Minimum Requirements:

• 5 years of experience in Tier 1 and Tier 2 IT support environments.
• Proficiency supporting macOS environments, with hands-on Google Workspace administration experience.
• Experience with Okta identity management and basic networking concepts.
• Strong AV experience, including conference room technology, meeting prep, and equipment setup.
• Demonstrated ability to deliver polished, white-glove customer service with strong interpersonal and communication skills.
• Reliable personal vehicle for travel to client sites (mileage reimbursement provided).

Preferred Qualifications:

• Familiarity with Microsoft Office 365 in addition to Google Workspace.
• Exposure to basic cloud infrastructure or security concepts.
• Background supporting small to mid-sized organizations (approximately 500 users) across a mix of industries.
• Experience in a retail tech support or Apple Store environment strongly preferred.