Information Technology Support Technician

Talantir; San Francisco (CA); On-site; USD 55,000 - 69,000; Full time

Job summary

Talantir is seeking a dependable IT Support Technician on a 9‑month contract to deliver day‑to‑day technical support across the organization, including lab environments and office operations.

The role involves configuring hardware and software, provisioning accounts, and helping users with password resets and MFA. Onsite work is required, with 40 hours per week over 3–4 days in SF.

Qualifications

• 2–5 years in IT support or help desk roles.
• Strong troubleshooting across Windows and macOS.
• Experience with Microsoft 365, AD, and common SaaS tools.

Responsibilities

• Deliver technical support via ticketing systems, email, and in-person interactions
• Set up, configure, and deploy hardware, software, and network equipment
• Troubleshoot issues across Windows, macOS, mobile devices, and peripherals
• Support business-critical applications (e.g., Microsoft 365, Okta, NinjaOne, CrowdStrike, VPN, file shares, collaboration tools)
• Manage user account provisioning and deprovisioning across Active Directory, Microsoft 365, and other SaaS platforms
• Assist with password resets, MFA setup, and onboarding/offboarding processes
• Maintain accurate inventory of IT assets, including laptops, monitors, docking stations, and lab workstations
• Image, configure, and deploy systems in alignment with company standards
• Coordinate hardware repairs and liaise with vendors as needed
• Support and monitor network infrastructure, including Wi‑Fi, printers, and conference room systems
• Assist with endpoint security, patch management, and antivirus solutions
• Support backup processes and perform basic server administration tasks
• Provide IT support for lab workstations and instrument-connected systems
• Partner with vendors and internal stakeholders to ensure continuity of research-related systems
• Document troubleshooting steps, configurations, and standard solutions
• Contribute to improving IT processes and identifying opportunities for automation

Skills

Windows & macOS support

Microsoft 365

Active Directory

Networking basics

Ticketing systems

Communication

Tools

Okta

NinjaOne

CrowdStrike

VPN

Job description

Position Overview

We are looking for a dependable, service-focused IT Support Technician (Contract) to deliver day-to-day technical support across the organization. This individual will play a key role in assisting end users, maintaining IT infrastructure, and ensuring the smooth operation of systems that support research, laboratory environments, and core business functions.The ideal candidate is comfortable operating in a regulated setting, enjoys troubleshooting a wide variety of technical issues, and can effectively support both office and lab-based users in a fast-moving, team-oriented environment.

Key Responsibilities

• Deliver technical support via ticketing systems, email, and in-person interactions
• Set up, configure, and deploy hardware, software, and network equipment
• Troubleshoot issues across Windows, macOS, mobile devices, and peripherals
• Support business-critical applications (e.g., Microsoft 365, Okta, NinjaOne, CrowdStrike, VPN, file shares, collaboration tools)
• Manage user account provisioning and deprovisioning across Active Directory, Microsoft 365, and other SaaS platforms
• Assist with password resets, MFA setup, and onboarding/offboarding processes
• Maintain accurate inventory of IT assets, including laptops, monitors, docking stations, and lab workstations
• Image, configure, and deploy systems in alignment with company standards
• Coordinate hardware repairs and liaise with vendors as needed
• Support and monitor network infrastructure, including Wi‑Fi, printers, and conference room systems
• Assist with endpoint security, patch management, and antivirus solutions
• Support backup processes and perform basic server administration tasks
• Provide IT support for lab workstations and instrument-connected systems
• Partner with vendors and internal stakeholders to ensure continuity of research-related systems
• Document troubleshooting steps, configurations, and standard solutions
• Contribute to improving IT processes and identifying opportunities for automation

Required Qualifications

• 2–5 years of experience in IT support, help desk, or desktop support roles
• Strong troubleshooting capabilities across Windows and macOS environments
• Hands‑on experience with Microsoft 365, Active Directory, and common SaaS tools
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi)
• Experience using ticketing systems and asset management tools
• Strong communication skills and a customer-first mindset
• Ability to work independently and manage priorities within a small IT team

Preferred Qualifications

• Experience supporting biotech, pharmaceutical, healthcare, or other regulated environments
• Familiarity with GxP standards or compliance frameworks
• Exposure to lab environments, including instrument-connected systems or scientific software
• Experience with endpoint management tools
• Basic scripting knowledge (PowerShell, Bash, etc.)
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications)

Contract Details

Duration: 9-month contract to start (through end of 2026)Schedule: 40 hours/week, with 3–4 days onsite