Information Technology Specialist

LEARN; Old Lyme (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

LEARN, Southeast Connecticut's Regional Educational Service Center, is hiring a full-time Information Technology Specialist to support client computing and peripheral systems, including installation, imaging and ongoing maintenance. Remote and on-site software installation and maintenance updates are required.

The role reports to the Director of Information Technology and expects MCP certification (or plan to obtain within 90 days) and strong knowledge of Windows, macOS, TCP/IP, DNS, DHCP,

Qualifications

• Demonstrated high level of Windows client operating system proficiency.
• MCP certification or ability to obtain MCP within 90 days of start date.
• Working knowledge of macOS, TCP/IP, DNS, DHCP, subnetting and router configuration.

Responsibilities

• Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.
• Provide technical support and troubleshooting for hardware and software issues.
• Monitor and respond to IT support tickets in a timely and efficient manner.
• Document services performed /resolution efforts in detail and log in knowledgebase.
• Provide remote and on-site software installation and maintenance updates.
• Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
• Collaborate with the IT team to develop and implement technology policies and procedures.
• Seek out functional and procedural improvements.
• Understand license restrictions and confidentiality guidelines in reference to applications and client's information stored within their network.
• Other duties as assigned.

Skills

Windows OS proficiency

Remote/On-site IT support

Education

Microsoft Certified Professional (MCP)

Tools

macOS

TCP/IP

DNS

DHCP

Subnetting

Router configuration

Job description

LEARN, Southeast Connecticut's Regional Educational Service Center invites candidates to apply for a full-time Information Technology Specialist opening.

General Scope of Responsibility

The Information Technology Specialist will support client computing and peripheral systems; including installation, imaging and ongoing maintenance. Provides remote and on-site software installation and maintenance updates.

Relationship within the Organization

The Information Technology Specialist reports to the Director of Information Technology.

Responsibilities

• Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.
• Provide technical support and troubleshooting for hardware and software issues.
• Monitor and respond to IT support tickets in a timely and efficient manner.
• Document services performed /resolution efforts in detail and log in knowledgebase.
• Ability to organize information, have attention to detail, accurately follow procedures, maintain confidential information, and remember important pieces of information.
• Provide remote and on-site software installation and maintenance updates.
• Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
• Support Azure, Google and MDM's.
• Collaborate with the IT team to develop and implement technology policies and procedures.
• Seek out functional and procedural improvements.
• Understand license restrictions and confidentiality guidelines in reference to applications and client's information stored within their network.
• Other duties as assigned.

Qualifications

• Demonstrate a high level of facility with Windows client operating system.
• Microsoft Certified Professional (MCP), or have the capacity to become MCP certified within 90 days of start date.
• Working knowledge of macOS, TCP/IP Protocol, DNS, DHCP, Sub-netting and router configuration; and related services.

LEARN Regional Educational Service Center is an equal opportunity employer.