Information Technology Support Specialist

Cornerstone Detention Products; Montgomery (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for professional growth

Supportive work environment

Job summary

A leading technology firm is seeking an experienced Information Technology Support Specialist to provide technical support and assist in managing IT operations. The ideal candidate will have at least 5 years of IT experience, excellent communication skills, and a solid understanding of IT systems. With a competitive salary and comprehensive benefits package, this role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum of 5 years of experience in Information Technology.
• Excellent verbal and written communication skills.
• Proficient in the latest IT systems and management technologies.

Responsibilities

• Provide support and assistance to computer system users.
• Track all instances of support using IT ticketing and tracking software.
• Collaborate with the IT Manager on security threats.

Skills

Technical support

Problem-solving

Communication

Interpersonal skills

Education

Associate's degree or equivalent

Bachelor's degree in Computer Science

Tools

IT ticketing systems

Job description

Overview

We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager.

Responsibilities

• Provide support and assistance to computer system users, addressing their technical needs
• Track all instances of support using IT ticketing and tracking software
• Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes
• Oversee the organization\'s data and internal information, including maintaining, backing up, and securing databases
• Determine when to update virus protection systems, and facilitate or perform needed updates

Requirements

• Associate\'s degree with related coursework preferred; high school diploma or equivalent required
• Valid driver\'s license
• Minimum of 5 years of experience in Information Technology, with industry certifications
• Excellent verbal and written communication skills
• Proficient in the latest IT systems and management technologies
• Ability to multitask, problem-solve, and organize tasks effectively
• Strong interpersonal skills and a thorough understanding of IT and its practical applications
• Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed
• Mental ability to communicate effectively in English, both verbally and in writing
• Availability to work extended hours or longer workweeks as needed

Preferred Qualifications

• Bachelor\'s degree in Computer Science
• 10 years of experience in Information Technology, with industry certifications

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Dynamic and supportive work environment

If you\'re a skilled IT professional looking to grow your career in a collaborative and innovative environment, we\'d love to hear from you.