Information Technology Specialist

Morefield; Camp Hill (Cumberland County); On-site; USD 50,000 - 80,000; Full time

Job summary

Morefield is seeking an IT Specialist in Camp Hill, PA. In this role, you will provide technical support for client IT environments, troubleshooting issues and leading implementations both on-site and remotely. The ideal candidate has strong problem-solving skills, proficiency in Microsoft technologies, and the ability to communicate effectively with clients. This position allows for professional growth and exposure to modern IT solutions, offering a dynamic work environment with direct client interactions.

Qualifications

• Experience with Microsoft Operating Systems & Windows Server (2022-2025).
• Familiarity with DNS, DHCP, and core networking.
• Knowledge of security measures such as firewalls and antivirus.

Responsibilities

• Support client IT environments including hardware, software, networking, and cloud systems.
• Diagnose, troubleshoot, and resolve technical issues efficiently.
• Provide end-user guidance, training, and maintain documentation.

Skills

Problem-solving

Communication

Technical support

Client relations

Organizational skills

Tools

Ticketing systems

Remote support tools

Job description

About the Role

We are seeking a versatile IT Specialist to join our team. The IT Specialist may provide service desk support or project support, giving you the opportunity to troubleshoot issues, support end-users, and lead technical implementations both remotely and on-site.

You’ll play a key role in delivering high-quality IT services, acting as a trusted partner to clients while ensuring technology aligns with their business needs. This position offers exposure to a wide range of systems, environments, and real-world IT scenarios.

Key Responsibilities

As an IT Specialist, you will:

• Support client IT environments including hardware, software, networking, and cloud systems
• Diagnose, troubleshoot, and resolve technical issues efficiently both remotely and on-site
• Execute project work and service tickets accurately and in accordance with defined processes
• Perform system assessments, documentation, and provide technical recommendations
• Act as an escalation point for complex issues and collaborate with vendors as needed
• Keep clients informed with clear communication and status updates
• Maintain accurate documentation of all work performed
• Provide end-user guidance, training, and best practices
• Assist with project delivery and co-managed IT services for client environments
• Continuously build technical knowledge through training and hands‑on experience

Technical Skills

Our ideal candidate has experience in several of the following areas:

Microsoft Technologies

• Windows Operating Systems & Windows Server (2022–2025)

Networking

• DNS, DHCP, and core network services
• Switching & routing
• Wireless networking
• SD‑WAN and UTM appliances

Security & Data Protection

• Firewalls, antivirus, and web filtering
• Backup, recovery, and disaster recovery concepts

Tools & Platforms

• Ticketing systems and remote support tools

What Success Looks Like

Successful IT Specialists:

• Deliver timely, professional, and high-quality technical support
• Resolve issues efficiently while maintaining strong client satisfaction
• Demonstrate strong communication and problem‑solving skills
• Effectively manage multiple priorities
• Build trusted relationships with clients and team members
• Show initiative in learning new technologies and expanding skill sets

Ideal Candidate Profile

We are looking for someone who:

• Enjoys helping people and solving technical problems
• Communicates clearly and professionally
• Is organized and detail‑oriented
• Works well independently and as part of a team
• Is motivated to grow both technically and professionally
• Has a valid driver’s license and can travel to client sites in Central PA

Why Join Us?

This role offers you exposure to:

• Microsoft cloud platforms and modern IT solutions
• Network, security, and infrastructure technologies
• Real‑world troubleshooting and consulting scenarios
• Direct client interaction and strategic IT planning

Ready to Apply?

If this sounds like your next role and you are local to Central Pennsylvania, we’d love to hear from you. Send us your resume and let’s talk.