IT Specialist

Erie County Government; Erie (Erie County); On-site; USD 21,000 - 29,000; Full time

Job summary

Erie County is seeking an IT Specialist to provide desktop and end-user support across six County IT locations in Erie. Responsibilities include hardware maintenance, software support, network troubleshooting, and on-call emergency support.

The role requires a Bachelor’s degree or equivalent IT experience, strong knowledge of Windows OS, Office, Active Directory, and Group Policy, and a valid driver’s license. Equal opportunity employer statement continues.

Qualifications

• Knowledge of Windows Operating Systems, Microsoft Office Suite and Outlook.
• Knowledge of Windows Server, Active Directory, Group Policy.
• Experience with Networking, Servers, and Workstations in a Windows Environment.
• Experience Designing, Installing, and Troubleshooting Cabling and Wiring Systems.
• Knowledge of Security and Anti-Virus Applications.
• Ability to Conduct Research into Emerging Technologies.
• Ability to Solve Complex Problems.
• Excellent Interpersonal Skills and Writing skills.
• Strong Customer Service Skills and ability to work independently or in a team.

Responsibilities

• Performs desktop and end user support for various County IT locations; work at six locations as needed.
• Support desktop peripherals and end user hardware/software.
• Install, upgrade and maintain PCs and related hardware.
• Troubleshoot network connectivity including Wi-Fi and cabling.
• Assist in end user training on departmental hardware and applications.
• Inventory IT equipment and provide on-call emergency support.
• Other duties as assigned.

Skills

Windows OS

Microsoft Office Suite

Active Directory

Group Policy

Networking

Cabling and Wiring

Security & Antivirus

Problem Solving

Customer Service

Analytical Skills

Teamwork

Independent Work

Education

Bachelor's Degree in Computer Science or related field, or Technical Degree, or 2 years of Experience in a Progressive IT Environment

Job description

• Performs desktop and end user support for various County IT locations. Work can be performed at any of the six County IT locations depending on County needs or workload. Work includes but is not limited to
• Support of desktop and client side peripherals.
• End user support including hardware and application assistance.
• Installing, upgrading and maintaining PC's and related hardware.
• Troubleshoot and support network connectivity infrastructure including Wi-Fi and cabling.
• Assist in end user training in regards to departmental hardware and applications.
• Inventory of IT equipment.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of the Maintenance and Operation of Data Processing Equipment
• Knowledge of the use of various Network and Computer Diagnostic Equipment
• Knowledge of Windows Operating Systems, Microsoft Office Suite
• Knowledge of Windows Server, Active Directory, Group Policy
• Experience with Networking, Servers, and Workstations in a Windows Environment
• Experience Designing, Installing, and Troubleshooting Cabling and Wiring Systems
• Knowledge of Security and Anti-Virus Applications
• Ability to Operate Tools, Components, and Testing Accessories
• Ability to Conduct Research into Emerging Technologies
• Ability to Solve Complex Problems
• Excellent Interpersonal Skills
• Excellent Verbal and Writing skills
• Strong Critical-thinking and Analytical Skills
• Strong Customer Service Skills
• Strong Understanding of the Organization's Goals and Objectives
• Ability to Conduct Research into Emerging Technologies
• Ability to Work Independently
• Ability to Work as a Team Member
• Bachelor's Degree in Computer Science or related field, or Technical Degree, or 2 years of Experience in a Progressive IT Environment
• Experience in a Help Desk Environment
• Experience with Windows Operating Systems, Microsoft Office and Outlook
• Must have a Valid Driver's License

Supervision Received

• Work is performed under the direction of the County Information Technology Director or onsite IT Manager.

Conditions Of Employment

• The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including:
• PA State Police Criminal History Record Check
• PA Child Abuse History
• FBI Criminal History Background Check including Finger Printing

Position: IT Specialist

Department County Technology Location Erie County Courthouse Status Full Time Starting Pay Rate $18.17 Hourly Hours Per Week 37.5 Exemption Status Non-Exempt Posting Date 10/29/2026 Closing Date 11/12/2026 Pay Grade NB10 Bargaining Unit NON-BARGAINING Posting Number 5913

Duties & Responsibilities

• Performs desktop and end user support for various County IT locations. Work can be performed at any of the six County IT locations depending on County needs or workload. Work includes but is not limited to
• Support of desktop and client side peripherals.
• End user support including hardware and application assistance.
• Installing, upgrading and maintaining PC's and related hardware.
• Troubleshoot and support network connectivity infrastructure including Wi-Fi and cabling.
• Assist in end user training in regards to departmental hardware and applications.
• Inventory of IT equipment.
• Provide "on-call" emergency support.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of the Maintenance and Operation of Data Processing Equipment
• Knowledge of the use of various Network and Computer Diagnostic Equipment
• Knowledge of Windows Operating Systems, Microsoft Office Suite
• Knowledge of Windows Server, Active Directory, Group Policy
• Experience with Networking, Servers, and Workstations in a Windows Environment
• Experience Designing, Installing, and Troubleshooting Cabling and Wiring Systems
• Knowledge of Security and Anti-Virus Applications
• Ability to Operate Tools, Components, and Testing Accessories
• Ability to Conduct Research into Emerging Technologies
• Ability to Solve Complex Problems
• Excellent Interpersonal Skills
• Excellent Verbal and Writing skills
• Strong Critical-thinking and Analytical Skills
• Strong Customer Service Skills
• Strong Understanding of the Organization's Goals and Objectives
• Ability to Conduct Research into Emerging Technologies
• Ability to Work Independently
• Ability to Work as a Team Member

Minimum Requirements

• Bachelor's Degree in Computer Science or related field, or Technical Degree, or 2 years of Experience in a Progressive IT Environment
• Experience in a Help Desk Environment
• Experience with Windows Operating Systems, Microsoft Office and Outlook
• Must have a Valid Driver's License

Supervision Received

• Work is performed under the direction of the County Information Technology Director or onsite IT Manager.

Conditions Of Employment

• The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including:
• PA State Police Criminal History Record Check
• PA Child Abuse History
• FBI Criminal History Background Check including Finger Printing

Equal Employment Opportunity Policy

Erie County provides equal employment opportunities to all employees and applicants for employment, prohibits discrimination or harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Erie County Government values the power of diversity in our workforce. Our goal is to continue developing inclusive workforce policies that require individual equality, support the diversity of employee experiences, and include unique perspectives.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.