Technical Specialist

Monroe #1 BOCES; City of Rochester (NY); On-site; USD 36,000 - 45,000; Full time

Job summary

Monroe #1 BOCES in Fairport, NY seeks a Technical Specialist to establish standards for computer products and provide infrastructure, identity, and security support across cloud, hybrid, and on-premises environments.

Responsibilities include messaging services, email security, and enabling modernization through automation, documentation, and staff training. Strong collaboration with district teams and adherence to CSF guidance are required.

Qualifications

• Civil Service eligibility as a Technical Specialist: Graduation from high school or equivalency, plus college degree or equivalent experience.
• Experience evaluating, installing, and utilizing commercial software, networking products, and hardware.
• Ability to conduct training seminars and communicate effectively in writing and verbally.
• Ability to establish priorities and coordinate multiple activities.

Responsibilities

• Tenant, Infrastructure, and Identity Management: Microsoft 365, Google Workspace, cloud tenant administration; identity and access management; IaC development and CI/CD solutions.
• Email and Modern Communication Services: Design and troubleshooting of messaging, email routing, and collaboration services; SPF, DKIM, DMARC.
• Security and Data Lifecycle Management: Cybersecurity, data protection, backup, retention, eDiscovery, risk assessments per NIST CSF 2.0.
• Customer Service and Documentation: Technical project facilitation, support for school districts, knowledge transfer and training materials.

Job description

LOCATION OF POSITION: Fairport NY 14450; Technology Services - 11 Linden Park

TERM OF EMPLOYMENT: 12-Month Position, Full-Time

STARTING DATE: As Soon As Possible

SALARY RANGE: $26.00 - $32.50 per hour

• Actual salary is dependent upon Education, experience and contract.

Distinguishing Features of the Class

This is a technical position responsible for developing standards for computer products utilized by a department. The employee reports directly to and works under the general supervision of a senior level employee with leeway allowed for the exercise of independent judgment. Does related duties as required.

Duties

Tenant, Infrastructure, and Identity Management

• Microsoft 365, Google Workspace, and cloud tenant administration.
• Cloud, hybrid, and on-premises identity, authentication, and access management.
• Cloud, hybrid, and on-premises infrastructure and platform service support.
• Development and maintenance of Infrastructure as Code (IaC), automation, and CI/CD solutions.
• System support of cloud, hybrid, and on-premises environments.

Email and Modern Communication Services

• Design, implementation, and troubleshooting of messaging, email routing, and collaboration services.
• Support of email security and authentication technologies, including SPF, DKIM, and DMARC.

Security and Data Lifecycle Management

• Cybersecurity, data protection, backup, retention, archiving, and eDiscovery solutions.
• Evaluation of cybersecurity posture and maturation through risk assessments and alignment with frameworks such as NIST CSF 2.0.

Customer Service and Documentation

• Technical project facilitation, solution design, implementation, and operational support.
• Customer support and communication with component school districts.
• Troubleshooting of infrastructure, identity, security, networking, and cloud services.
• Evaluation of emerging technologies and technical gaps, contributing to modernization, automation, and digital transformation initiatives.
• Development and delivery of technical training, documentation, and knowledge transfer.

Full Performance Knowledge, Skill, Abilities and Personal Characteristics

Thorough knowledge of existing computer hardware, software, and networking product technology; ability to detect and resolve technical problems; ability to conduct training seminars and demonstrate computer systems in a manner that is understandable to a variety of people; ability to communicate effectively verbally and in writing; ability to work as a team member; ability to establish priorities and coordinate several different activities; ability to make decisions; ability to establish and maintain effective professional relationships; tact; good judgement; initiative; physical condition commensurate with the demands of the position.

Qualifications

• Civil Service eligibility as a Technical Specialist: Graduation from high school or possession of an equivalency diploma, plus either:
• Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree, plus one (1) year of full-time or its part-time equivalent experience in all of the following: evaluating, recommending, installing AND utilizing commercial software packages, networking products, and common hardware devices; OR,
• Graduation from a regionally accredited or New York State registered two (2) year college or university with an Associate's degree, plus three (3) years experience as described in (A) above; OR,
• Five (5) years' experience as described in (A) above; OR,
• Any equivalent combination of training and experience as described by the limits of (A), (B), and (C ),
• Thorough knowledge of existing computer hardware, software, and networking product technology
• Ability to detect and resolve technical problems
• Ability to conduct training seminars and demonstrate computer systems in a manner that is understandable to a variety of people
• Ability to communicate effectively verbally and in writing and work as a team member
• Ability to establish priorities and coordinate several different activities
• Ability to establish and maintain effective professional relationships; tact; good judgment and initiative
• Physically able to perform essential functions of the position (with or without reasonable accommodation).