Computer Support Specialist

Clay County; Moorhead (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Clay County in Moorhead, Minnesota seeks an IT Systems/Support professional to troubleshoot incidents, manage identity platforms, and deploy software across county departments. You will guide end-users, maintain asset inventories, and develop SOPs to meet regulatory security standards.

The role requires strong communication, problem-solving, and documentation skills, with after-hours on-call rotation to support critical services such as Law Enforcement/Jail and Human Services.

Qualifications

• Troubleshoot and diagnose IT incidents across county systems.
• Create and update standard operating procedures and training materials.
• Develop documentation and guides for end-user staff and IT processes.

Responsibilities

• Troubleshoot, diagnose and resolve problems in response to county and partner agency incidents; analyze work processes and track problems.
• Install, analyze, configure, and upgrade operating systems and software; deploy OS and software packages.
• Manage Identity Management platforms (AD, Azure/Entra ID) and MFA; maintain servers in collaboration with Systems Administrator.
• Instruct county staff in standard software and incident ticketing systems; provide written documentation as required.
• Develop training materials and SOPs; ensure compliance with security protocols.
• Maintain state and proprietary systems; create user accounts; serve as primary contact for state-based apps.
• Maintain IT assets in a central inventory; perform physical inventories.
• Handle intake of new IT products/services for county departments and attend trainings.

Skills

Troubleshooting

Communication

Documentation

Training

Tools

Active Directory

Microsoft Azure/Entra ID

Intune

Office 365

Job description

• 1. Troubleshoot, diagnose and resolve problems in response to county and partner agency reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing and maintaining problem tracking databases. Rotate on-call duties after hours to support staff in-office and remotely after business hours, including nights, weekends, and holidays for 24/7 departments such as Law Enforcement/Jail, Criminal Justice, and Human Services. Communicate courteously, professionally, and patiently in all correspondence with staff.
• 2. Installs, analyzes, configures, upgrades of operating systems and software, using standard business and administrative packages, user profiles and permissions; Create and deploy OS and software packages; may modify specific applications for use in operational departments. Maintains and deploys computer hardware such as PCs, laptops, peripherals, and user-specific networking devices and security software.
• 3. Manage changes in Identity Management platforms such as Active Directory, Microsoft Azure/Entra ID, configure Multi-Factor Authentication and Mobile Device Management platforms such as Intune. Maintains Tier 2 & 3 servers such as file, print, inventory, and deployment servers in conjunction with the Systems Administrator role.
• 4. Assists in instructing County staff in the use of standard business and administrative software, including, but not limited to, Microsoft Office, collaboration software, incident ticketing systems, and database management; provides instruction or written documentation where required.
• 5. Develop and maintain training materials and perform information system training sessions; Create, update, and introduce standard operating procedures (SOP) and other required documentation using proper security protocols to meet regulatory and compliance needs. Create technical documentation, guides, and tutorials for end-user staff; keep current on latest technologies and education for the position and relay to end-user staff.
• 6. Manage, maintain, and support state and proprietary systems, creating user accounts; designated as primary contact for state-based applications and services.
• 7. Maintain, update, and administrate all IT assets to a central inventory database; perform physical inventory and maintain record management of all assets and personnel.
• 8. Intake and acquisition of new IT products, services, and supplies for all county departments. Attend regularly scheduled trainings. Other duties assigned.