Information Technology Help Desk

Insight Global

Atlanta (GA)

On-site

USD 22,041 - 24,796

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA options

FSA options

401k with employer matching

Job summary

A leading company in telecommunications is seeking an entry-level technical support representative to join their team. This role involves providing phone support for IT issues in retail environments, requiring strong customer service and troubleshooting skills. Candidates should be reliable, flexible, and ready to work evenings and weekends. Benefits include medical, dental, and 401k options after 31 days of employment.

Qualifications

At least 6 months helpdesk experience required.
Experience with networking and porting is a plus.
Must be available to work evenings and weekends.

Responsibilities

Handle technical support phone calls in a call center environment.
Troubleshoot networks, computers, and POS terminals.
Assist with wireless number transfers and escalate to Tier 2 if needed.

Skills

Customer Service

Analytical Skills

Troubleshooting

Reliability

Flexibility

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Direct message the job poster from Insight Global

Have a friendly personality for customer service and speaking with people over the phone
Have at least 6 months helpdesk experience
BE RELIABLE — they cannot show up late to work and need to be there for their assigned shifts.
Able to walk someone through getting an IP address
Flexible Schedule — must be available to work evenings and weekends

PLUS:

Porting experience
Networking Experience

Job Description

All applicants will be required to be onsite near Perimeter Mall. Remote work will only be assigned with managerial approval for weekends. The first day will be near Lenox Mall.

This role involves handling technical support phone calls in a call center environment.

We are looking for someone with analytics skills and troubleshooting experience with computers (like PCs and laptops).

The individual joining the team will need to be flexible with the shift, which will be assigned after they start work. They must be fully available during all hours of operations, which are 9 AM to 8:30 PM, 7 days a week. They will work weekends and possibly until 8:30 PM. The shift will be the same each week (set shift).

The role involves taking calls regarding troubleshooting networks, computers, and POS terminals for retail stores. They will also handle issues related to porting/portability (wireless number transfers), which can be trained on. Ideally, candidates will have dealt with POS hardware/software and portability calls. If unable to handle a call, escalation to Tier 2 is possible. This is 100% phone support for retailers' IT issues in stores.

This position pays $16 - $18/hr. Benefits start on the 31st day of employment and include medical, dental, vision insurance, HSA, FSA, DCFSA options, and 401k with employer matching.

Seniority level