Help Desk Support Specialist

The Intersect Group; Enon (OH); On-site; USD 22,041 - 23,419; Full time

Job summary

A growing organization is seeking a Help Desk Specialist to join their fast-paced support team. In this entry-level position, you'll handle incoming maintenance calls, document issues, and route them efficiently. Ideal candidates are detail-oriented, computer-savvy, and possess strong communication skills, making this an excellent opportunity to begin your career in IT support.

Qualifications

• Able to type at a decent speed and comfortable using a computer.
• Strong customer service orientation and clear phone presence.

Responsibilities

• Answer inbound calls regarding facility maintenance issues.
• Document issues accurately and route requests to appropriate teams.
• Clarify caller requests to ensure proper documentation.

Skills

Customer Service

Communication Skills

Detail-Oriented

Job description

1 day ago Be among the first 25 applicants

This range is provided by The Intersect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Overview:

We are seeking a Help Desk Specialist to join a fast-paced support team that handles inbound maintenance calls from franchisees, store managers, and vendors. This is anon-technical role focused on documenting and routing incoming issues to the appropriate teams. If you have strong communication skills, are computer-savvy, and enjoy helping others, this is a great opportunity to get your foot in the door with a growing organization.

Key Responsibilities:

• Answer inbound calls related to facility maintenance issues
• Accurately document issues based on caller input
• Ask clarifying questions to ensure proper issue recording
• Route requests to the appropriate internal teams

Must-Have Qualifications:

• Comfortable using a computer; able to type at a decent speed
• Strong customer service and communication skills
• Confident and clear phone presence
• Detail-oriented with the ability to clarify and document incoming requests

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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