Information Technology Generalist I

People, Technology & Processes, LLC; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Information Technology Generalist I based in Washington, DC. The role involves providing hands-on IT support for Navy systems, assisting with installations, and troubleshooting technical issues. Qualified candidates should have 0-4 years of experience in a related field, a strong grasp of computer hardware/software, and customer service skills. Ability to obtain a Security+ certification is required. This position supports Navy operations while ensuring data integrity and compliance.

Qualifications

• 0-4 years of experience in a related field is required.
• Ability to obtain and maintain a Security+ certification is essential.
• Strong understanding of computer hardware and software.

Responsibilities

• Provide hands on support for Navy information systems and networks.
• Assist in the installation and repair of hardware and software.
• Diagnose and resolve technical issues with operating systems and networks.
• Support configuration and troubleshooting of network devices.
• Participate in routine server maintenance and system updates.
• Deliver user support and basic training.
• Monitor system and network performance, reporting issues.
• Document configurations and troubleshooting steps.
• Follow security protocols for data integrity and compliance.
• Assist with inventory and lifecycle maintenance of IT equipment.

Skills

Troubleshooting skills

Customer service skills

Basic networking knowledge

Job description

Title: Information Technology Generalist I

Clearance Type: None

Responsibilities

• Provide hands on support for Navy information systems, networks, and communication equipment, ensuring reliable and secure operations.
• Assist in the installation, configuration, and repair of hardware, software, workstations, and peripheral devices.
• Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
• Support the configuration, installation, and troubleshooting of network devices including switches, routers, and communication equipment.
• Participate in routine server maintenance tasks, system updates, and patching activities as directed by senior IT personnel.
• Deliver user support and basic training to help personnel effectively use systems and tools.
• Monitor system and network performance, reporting anomalies or potential issues to senior staff.
• Document system configurations, maintenance activities, troubleshooting steps, and issue resolution in accordance with contract and Navy standards.
• Follow established security protocols to protect data integrity, ensure compliance with cybersecurity requirements, and support incident reporting practices.
• Assist with inventory, asset management, and lifecycle maintenance of IT equipment.

Qualifications

• At least 0-4 years of experience in a related field.
• A minimum of four (4) years of additional relevant experience may satisfy degree requirements.
• A strong understanding of computer hardware and software, basic networking knowledge, excellent troubleshooting skills, customer service skills, and the ability to obtain and maintain a Security+ certification.