Entry-Level IT Generalist: Systems & Network Support

People, Technology & Processes, LLC; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Information Technology Generalist I based in Washington, DC. The role involves providing hands-on IT support for Navy systems, assisting with installations, and troubleshooting technical issues. Qualified candidates should have 0-4 years of experience in a related field, a strong grasp of computer hardware/software, and customer service skills. Ability to obtain a Security+ certification is required. This position supports Navy operations while ensuring data integrity and compliance.

Qualifications

• 0-4 years of experience in a related field is required.
• Ability to obtain and maintain a Security+ certification is essential.
• Strong understanding of computer hardware and software.

Responsibilities

• Provide hands on support for Navy information systems and networks.
• Assist in the installation and repair of hardware and software.
• Diagnose and resolve technical issues with operating systems and networks.
• Support configuration and troubleshooting of network devices.
• Participate in routine server maintenance and system updates.
• Deliver user support and basic training.
• Monitor system and network performance, reporting issues.
• Document configurations and troubleshooting steps.
• Follow security protocols for data integrity and compliance.
• Assist with inventory and lifecycle maintenance of IT equipment.

Skills

Troubleshooting skills

Customer service skills

Basic networking knowledge

Job description

People, Technology & Processes, LLC is seeking an Information Technology Generalist I based in Washington, DC. The role involves providing hands-on IT support for Navy systems, assisting with installations, and troubleshooting technical issues. Qualified candidates should have 0-4 years of experience in a related field, a strong grasp of computer hardware/software, and customer service skills. Ability to obtain a Security+ certification is required. This position supports Navy operations while ensuring data integrity and compliance.