Information Technology Generalist III (Mid)

People, Technology & Processes, LLC; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

People, Technology & Processes, LLC is seeking an Information Technology Generalist III (Mid) in Washington, DC. The role involves providing advanced technical support, managing network infrastructure, and ensuring security operations for Navy information systems. Candidates should have 4-10 years of IT experience, strong networking and server administration skills, and relevant certifications like CompTIA Network+ and Security+. The position emphasizes mentorship and collaboration in a dynamic environment.

Qualifications

• 4-10 years of progressive experience in IT support.
• Strong knowledge of computer hardware and software.
• Relevant certifications like CompTIA Network+, Security+, Microsoft Certified Professional.

Responsibilities

• Serve as a senior resource for Navy information systems.
• Perform diagnostics, repairs, and lifecycle maintenance on systems.
• Support management of network components like routers and switches.
• Assist in implementing network security measures and compliance.

Skills

Advanced IT support

Networking skills

Server administration

Technical documentation

Mentorship

Tools

Windows Server

Linux Server

VMware

Hyper-V

Job description

Title

Information Technology Generalist III (Mid)

Clearance Type

None

Responsibilities

• Advanced technical support: Serve as a senior resource for Navy information systems, networks, and communication infrastructure; troubleshoot complex issues and implement system upgrades to improve availability, performance, and security.
• Diagnostics & maintenance: Perform advanced diagnostics, repairs, and lifecycle maintenance on hardware and software across workstations, servers, and network devices; ensure timely patching and configuration baselines.
• Network infrastructure: Support the management and sustainment of routers, switches, firewalls, wireless, and WAN/LAN components; assist with VLANs, routing, QoS, and monitoring tools.
• Security operations: Assist in implementing network security measures (e.g., access controls, patch management, vulnerability remediation), support STIG compliance, and contribute to RMF documentation and Plan of Action & Milestones (POA&M) updates.
• Server administration: Administer Windows and/or Linux server environments, Active Directory/Group Policy, DNS/DHCP, virtualization platforms (VMware/Hyper V), and backup/restore solutions.
• Documentation: Develop and maintain technical documentation, diagrams, SOPs, and knowledge base articles; ensure configuration management and change control records are current.
• Mentorship & collaboration: Mentor junior technicians, provide escalation support, and collaborate with cybersecurity, network, and application teams to drive system improvement initiatives.
• Continuous improvement: Identify opportunities to streamline operations, enhance monitoring/alerting, and increase system resilience and compliance with Navy/DoD standards.

Qualifications

• At least 4-10 years of progressive experience in IT support, advanced knowledge of computer hardware and software, strong networking skills, experience with server administration, relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional).