Information Technology Generalist I

People Technology And Processes; Washington (District of Columbia); On-site; USD 78,000 - 85,500; Full time

Job summary

People Technology And Processes is hiring an Information Technology Generalist I in Washington, D.C. This role involves providing hands-on support for Navy information systems, including installation, configuration, and troubleshooting of IT equipment.

The ideal candidate will possess strong troubleshooting and customer service skills, with a solid understanding of hardware, software, and basic networking knowledge. A Security+ certification is a plus. Join our team to enhance IT support for crucial Navy operations.

Qualifications

• 0-4 years of experience in a related field.
• Ability to obtain and maintain a Security+ certification.

Responsibilities

• Provide hands on support for Navy information systems and networks.
• Assist in installation, configuration, and repair of IT equipment.
• Diagnose and resolve basic technical issues.
• Support configuration and troubleshooting of network devices.
• Participate in routine server maintenance tasks.
• Deliver user support and basic training.
• Monitor system and network performance.
• Document maintenance activities and troubleshooting steps.
• Follow security protocols to protect data integrity.
• Assist with inventory and lifecycle maintenance of IT equipment.

Skills

Troubleshooting skills

Customer service skills

Basic networking knowledge

Understanding of computer hardware and software

Job description

Job Details

Job Location: Washington D.C., DC 20376
Position Type: Full Time
Salary Range: $78,000.00 - $85,500.00
Title: Information Technology Generalist I
Clearance Type: None

Responsibilities

• Provide hands on support for Navy information systems, networks, and communication equipment, ensuring reliable and secure operations.
• Assist in the installation, configuration, and repair of hardware, software, workstations, and peripheral devices.
• Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
• Support the configuration, installation, and troubleshooting of network devices including switches, routers, and communication equipment.
• Participate in routine server maintenance tasks, system updates, and patching activities as directed by senior IT personnel.
• Deliver user support and basic training to help personnel effectively use systems and tools.
• Monitor system and network performance, reporting anomalies or potential issues to senior staff.
• Document system configurations, maintenance activities, troubleshooting steps, and issue resolution in accordance with contract and Navy standards.
• Follow established security protocols to protect data integrity, ensure compliance with cybersecurity requirements, and support incident reporting practices.
• Assist with inventory, asset management, and lifecycle maintenance of IT equipment.

Qualifications

• At least 0-4 years of experience in a related field.
• A minimum of four (4) years of additional relevant experience may satisfy degree requirements.
• A strong understanding of computer hardware and software, basic networking knowledge, excellent troubleshooting skills, customer service skills, and the ability to obtain and maintain a Security+ certification.