Information Technology Field Technician

Open Systems Inc.; McCordsville (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Open Systems Inc. is seeking a Field Services Technician to deliver on-site technical support for client POS operations in McCordsville, Indiana.

You will troubleshoot and repair POS hardware, printers, and related networking components, while ensuring smooth operation and exceptional customer service. You will install, configure, and upgrade equipment, document work performed, and train staff on proper system use.

Qualifications

• Experience delivering on-site technical support for client operations.
• Ability to troubleshoot POS hardware and related peripherals.
• Strong communication to translate technical issues for customers.

Responsibilities

• Provide exceptional customer service while supporting clients and staff.
• Install, maintain, troubleshoot, and repair POS systems, hardware, peripherals, and printers.
• Repair OEM vendor printers using warranty and non-warranty methods.
• Document work, maintain configurations, and perform upgrades or replacements.
• Mount hardware, run cabling, and perform light contractor tasks as needed.
• Train employees on proper use of systems and equipment.

Skills

Customer service

Work under pressure

Product knowledge

Tools

POS systems

Hardware

Networking components

Printer equipment

Job description

Field Services Technician provides on‑site technical support for client operations, ensuring reliable performance of point‑of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.

Key Responsibilities

• Provide exceptional customer service while supporting clients and their staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non‑warranty repair approach.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train employees for proper use of supported systems and equipment.