Information Technology Field Technician

Pomeroy; Andover (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT services company in Massachusetts is seeking an experienced field support technician to provide on-site client support, including installation and servicing of systems. The role requires at least 3 years of field experience in hardware/software installation and troubleshooting. Candidates should be familiar with Windows 10 and MS Office. Physical capability to lift and carry up to 40lbs is essential. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• 3+ years of field support experience.
• Experience with hardware/software installation, support, and troubleshooting.
• Ability to lift and carry up to 40lbs.

Responsibilities

• Provides on-site client facing support including installation and servicing.
• Quality checks operational status of equipment before deployment.
• Resolves customer issues related to hardware installation and repairs.

Skills

Field support experience

Hardware/software installation

Troubleshooting

Experience with Windows 10

Experience with MS Office

Physical lifting

Job description

Responsibilities

• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications

• 3+ years of field support experience
• Hardware/software installation, support and troubleshooting
• Experience with Windows 10
• Experience with MS Office and OS365
• Lift and carry up to 40lbs
• Walk up Kiosk support
• Vending and Locker resupply