Field Service Technician II US

Spectraforce Technologies, Inc.; Sterling Heights (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

Spectraforce Technologies, Inc. seeks a Field Service Technician in Sterling Heights, MI to provide on-site technical support for POS systems, printers, and related hardware. The role requires strong customer service and the ability to troubleshoot under pressure.

The position follows a Mon-Fri 9am-6pm schedule with OT and afterhours. Candidates should reside within 20 miles and be prepared to drive up to 150 miles daily, with ClearVision/FieldVision for field operations.

Qualifications

• Great people skills and printer repair skills are required.
• Experience troubleshooting POS or computer hardware is preferred.
• Basic understanding of networking concepts is desirable.
• Willingness to work evenings and participate in on-call rotation.

Responsibilities

• Provide on-site customer service for clients and staff.
• Install, maintain, troubleshoot, and repair POS systems, hardware, peripherals, and printers.
• Repair printers using warranty and non-warranty approaches as needed.
• Communicate solutions clearly and document work performed.
• Perform light installation tasks such as drilling, mounting, and cabling.
• Train employees on supported systems and equipment.
• Diagnose product failures and order replacement parts.
• Suggest products or solutions based on customer needs.

Skills

People skills

Printer repair

Customer service

Communication skills

Education

A+ certification

Tools

ClearVision/FieldVision

Job description

Job Title: Field Service Technician

Duration: 3 months to possible conversion

Location: Sterling Heights, MI 48310

Shift Type: Mon-Fri 9am-6pm

Job Notes

• What are the TOP 2 required skills that candidates must have? Great people skills and printer repair skills


• What will the work schedule be for this position? Mon-Fri 9am-6pm with OT and Afterhours


• Will there be OC (on call)? Yes


• Will there be shift differentials? No


• How many overall years of experience should this person have? 0-2


• Do they need any specific certifications or education? A+ is preferred


• If contract to hire what is the conversion rate? $22


• How many miles per day will the contractor be driving? 0-150


• What radius range should candidates be located from the job location? 20 miles


• What is the exact work location or city, state, or zip? Sterling Heights, MI 48310


• How soon will the candidate review and interviews start? ASAP


• Do you have upcoming vacations or time out of the office? No


• What issues have you had with this req in the past? none


• Will you utilize clearvision/fieldvision for this role? Yes

Position Summary

• Field Services Technician provides on-site technical support for client operations, ensuring reliable performance of point?of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.

Key Responsibilities

• Provide exceptional customer service while supporting clients and their staff.


• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.


• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach.


• Resolve technical issues efficiently and clearly communicate solutions to customers.


• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.


• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.


• Train employees for proper use of supported systems and equipment.


• Diagnose and repair product failures; order and replace parts as needed.


• Recommend appropriate products, services, or solutions based on customer needs.


• Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client.


• Follow established procedures and guidelines while working with minimal to no supervision.


• Report to a Team Lead and/or Field Services Manager.

Requirements

• Strong customer service and communication skills, with the ability to remain calm under pressure.


• Experience troubleshooting and repairing POS or computer hardware systems preferred.


• Basic understanding of networking concepts and restaurant technology environments.


• Ability to perform light physical/contractor tasks (drilling, mounting, etc.).


• Willingness to work evenings and participate in an on?call rotation as needed.


• Reliable transportation for travel between customer locations.


• Completion of account specific training and network cable termination training.