Information Technology Field Technician

Pomeroy; Elizabeth (NJ); On-site; USD 48,000 - 64,000; Full time

Job summary

Pomeroy is seeking a bilingual IT Field Technician for full-time, direct hire in the Elizabeth, NJ area. The role involves leading Retail Services initiatives, coordinating a retail team, and maintaining strong customer relationships.

Responsibilities include daily travel among stores, on-site troubleshooting, hardware/software installations, and training staff on applications and peripherals. English/Spanish fluency is required.

Qualifications

• College degree in IT or equivalent certifications.
• Bilingual English/Spanish written and verbal communication skills are required.
• Self-starter with ability to work independently.
• Knowledge of network hardware, data communications basics, Cat5-Cat6, RJ45.
• Proficient with MS Office and Windows environments.
• Ability to lift up to 30 lbs and travel daily to stores.
• Valid US driver’s license with clean record.

Responsibilities

• Provide first point of contact for support issues at all stores.
• Travel daily between stores in Elizabeth Passaic area.
• Process service tickets, train customers on applications and peripherals.
• Troubleshoot on-site hardware/software problems and installations.
• Assist stores with desktop apps, network equipment, and SAP/Office software.
• Provide store training on hardware and software usage.
• Collaborate with team to resolve issues and improve processes.
• Keep knowledge of retail systems and procedures up to date.

Skills

Bilingual English/Spanish

Self-starter

Multitasking

MS Office proficiency

Strong communication

Education

College degree in IT or equivalent certifications

Tools

Windows OS

SAP

MS Office

Routers & Switches

Job description

We are seeking a bilingual (English/Spanish) IT Field Technician for a full-time, direct hire opportunity in the Elizabeth, NJ area. The IT Field Technician will lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.The IT Field Technician will plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Travel:

Daily travel is required around and near Elizabeth and Passaic, NJ areas. Must have reliable transportation and valid driver's license.

Language:

Must be bilingual in Spanish and English

Responsibilities:

• Provide first point of contact for support issues at all stores.
• Travel daily between stores.
• Process service tickets/work logs related IT problems, train customers on applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.
• Assist stores with: Desktop applications, maintenance, and troubleshooting., Network Equipment installation and troubleshooting (routers, switches, access points), Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc, Configure and/or troubleshoot Zebra handhelds, network and label printers.
• Provide store training in hardware use and software applications.
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of retail systems and processes
• Perform other related duties as assigned

Qualifications:

• College degree in IT or Equivalent certifications, preferred
• English and Spanish written and verbal communication skills, required
• Must be a self-starter with the ability to think and work independently.
• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
• Well-organized and detail oriented.
• Ability to handle multiple projects/responsibilities simultaneously.
• Proficiency in MS Office applications.
• Able to take Initiative, being flexible with schedule.
• Must be capable of lifting and/or carrying up to 30 lbs.
• Work nights or days only if needed; flexible with work assignments
• Valid US driver's license from NJ or NY state, and clean driving record.