Bilingual Field IT Technician: On-Site Store Support

Harvey Nash; Morristown (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Harvey Nash is seeking an IT support specialist to operate across multiple retail stores in Elizabeth, Newark, and Perth Amboy. The role requires daily travel within New Jersey to troubleshoot desktops, networks, software, and hardware, and to train staff on applications and wireless peripherals.

The candidate must be bilingual in Spanish and English, possess a valid driver's license and a personal vehicle, and have the ability to lift and handle hardware.

Qualifications

• Bilingual Spanish and English required.
• Valid driver's license and personal vehicle; toll/parking expenses covered.

Responsibilities

• Act as the first point of contact for support issues across various retail stores.
• Daily travel between stores in Elizabeth, Newark, and Perth Amboy (NJ) is required.
• Handle service tickets and work logs, troubleshooting desktops, networks, software and hardware.
• Train employees on applications and wireless peripherals.
• Elevate complex issues to the appropriate team members.
• Perform hardware and software installations.
• Assist with troubleshooting desktop applications, network equipment and Zebra handhelds/printers.
• Physical capability to lift and handle hardware.

Skills

Bilingual Spanish & English

Job description

Harvey Nash is seeking an IT support specialist to operate across multiple retail stores in Elizabeth, Newark, and Perth Amboy. The role requires daily travel within New Jersey to troubleshoot desktops, networks, software, and hardware, and to train staff on applications and wireless peripherals.

The candidate must be bilingual in Spanish and English, possess a valid driver's license and a personal vehicle, and have the ability to lift and handle hardware.