Field Technical Support

Harvey Nash; Newark (NJ); In loco; USD 50.000 - 61.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Descrizione del lavoro

Harvey Nash is recruiting a Field Support Technician for a major supermarket chain, covering North Jersey stores. The role requires daily travel, bilingual English/Spanish communication, and hands-on support for desktops, networks, software, and hardware peripherals.

The position offers full-time employment with a comprehensive benefits package and a salary of $55,000 per year, plus standard travel and vehicle expenses reimbursed. Fluency in Spanish is essential for effective store support.

Competenze

• Bilingual in English and Spanish.
• Valid driver’s license and personal vehicle.
• Willing to travel daily to stores in North Jersey.

Mansioni

• Act as the first point of contact for support issues across retail stores.
• Daily travel between stores in North Jersey.
• Handle service tickets and work logs, including troubleshooting desktop, network, software and hardware issues.
• Train employees on applications and wireless peripherals.
• Escalate complex issues to appropriate teams.
• Perform hardware and software installations.
• Assist with troubleshooting desktop applications, network equipment (routers, switches, access points), and Zebra devices and printers.
• Physically lift and handle hardware as needed.

Conoscenze

Bilingual Spanish-English

Desktop support

Hardware installation

Network troubleshooting

Strumenti

Zebra handhelds

Printers

Routers/Switches

Descrizione del lavoro

("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)

We are currently working with a well-known supermarket chain for a Field Support Technician role, where you will be supporting retail stores in the Brooklyn area. Here are the key details:

Title:

Field Support Technician

Location:

Newark, New Jersey ( Coverage area: North Jersey)

Job Type:

Full-time

Salary:

$55,000 annually

Benefits:

A comprehensive benefits package is included

Requirements:

Bilingual (Spanish and English) and must have a valid driver’s license and personal vehicle (fuel for store-to-store travel will be reimbursed, with toll and parking expenses also covered. Please note that 10 miles will be deducted per day to account for the commute from home to office and back).

Coverage Areas:

• North Jersey

Role Responsibilities:

• Act as the first point of contact for support issues across various retail stores.
• Daily travel between stores in the mentioned areas is required.
• Handle service tickets and work logs, including troubleshooting issues related to desktops, networks, software, and hardware.
• Train employees on various applications and wireless peripherals.
• Elevate complex issues to the appropriate team members.
• Perform hardware and software installations.
• Assist with troubleshooting desktop applications, network equipment (routers, switches, access points), and configuring Zebra handhelds and printers.
• Physical capability to lift and handle hardware (like cables, printers, monitors) is required.

This role requires someone who can interact effectively with store employees, many of whom primarily speak Spanish. The ability to communicate fluently in both English and Spanish is a key requirement for this position.

A reasonable, good faith estimate of the minimum and maximum annual salary for this position is $55,000 with full benefits(401k, health care, dental, vision, PTO, Flex days, vacations.)